Andrea Bravo
Fresno,CA
Summary
Dynamic professional with a proven track record at Jackson Hewitt, excelling in tax preparation and customer service. Skilled in conflict resolution and cash handling, I consistently enhance client satisfaction and retention. My strong work ethic and commitment to excellence drive results, ensuring compliance and maximizing client benefits.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
GNG Stores
06.2022 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Implemented inventory management practices to minimize stock discrepancies.
Tax Preparer
Jackson Hewitt
11.2019 - 01.2020
- Prepared and filed federal and state tax returns for individual clients.
- Reviewed financial documents to ensure accuracy and compliance with tax laws.
- Offered guidance on tax deductions and credits to maximize client benefits.
- Collaborated with clients to gather necessary documentation for tax preparation.
Customer Service Representative
Alorica
11.2017 - 10.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Collaborated with team members to streamline processes and improve response times.
- Trained new representatives on company policies and customer service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Field Sales Agent
Safety Net
03.2016 - 09.2017
- Developed and maintained strong customer relationships to enhance client retention.
- Conducted market research to identify potential leads and new business opportunities.
- Presented product demonstrations to clients, addressing inquiries and providing tailored solutions.
- Collaborated with marketing team to strategize and execute promotional campaigns effectively.
- Trained new sales agents on product knowledge and effective sales techniques.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Maintained accurate and thorough records of leads and customer account information.
- Consistently met and exceeded sales quotas by maintaining a high level of motivation and commitment to achieving results.
Education
High School Diploma -
Kerman Adult High School
Kerman, CAGraduate Certificate - Medical Admin
Carrington College
Sacramento, CA12-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Staff training
- ID verification
Accomplishments
- Trained and mentored 10 employees.
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed manager training program.
Certification
- Cash Handling and Customer Service Training - 48 hour timeframe
Languages
English
Full Professional
Timeline
Cashier
GNG Stores
06.2022 - 12.2025
Tax Preparer
Jackson Hewitt
11.2019 - 01.2020
Customer Service Representative
Alorica
11.2017 - 10.2018
Field Sales Agent
Safety Net
03.2016 - 09.2017
High School Diploma -
Kerman Adult High School
Graduate Certificate - Medical Admin
Carrington College