Andrea Breaux
Centennial,CO
Summary
Detail-oriented and adaptable professional with 10+ years of experience in customer service, administrative support, and healthcare operations. Skilled in managing front-office tasks, billing and insurance processes, and delivering excellent client experiences across pharmacy, legal, retail, and medical practice environments. Recognized for strong communication, organizational efficiency, and accuracy in documentation. Licensed Colorado Real Estate Agent (since 2021). Currently returning to the workforce with a proven track record of reliability, multitasking, and client-focused service.
Overview
17
17
years of professional experience
Work History
Pharmacy Assistant
Mercury Pharmacy
02.2015 - 06.2016
- Answered incoming calls for prescription refills and directed inquiries to pharmacists.
- Assisted clients in-person with prescription pickups and questions.
- Printed prescription labels and supported daily pharmacy operations.
- Performed data entry and administrative support for staff projects.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Billing Assistant
Almanza Abrams, PA – Law Office
11.2012 - 10.2014
- Compiled attorney and staff billable hours/expenses to ensure accurate invoicing.
- Audited time entries for accuracy, correct billing codes, and compliance.
- Generated invoices using billing software and updated client accounts.
- Assisted in resolving billing errors and maintained organized client records.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
Customer Service & Sales Associate
Verizon Wireless
09.2007 - 10.2012
- Provided customer service including billing inquiries, payments, and account updates.
- Guided customers through phone upgrades, new line activations, and accessory purchases.
- Supported sales events and product launches while maintaining displays.
- Performed daily inventory counts and processed returns/exchanges.
- Collaborated with team to achieve sales targets and improve customer satisfaction.
- Educated customers on product features, benefits, and promotions to enhance purchase experience.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Receptionist
Dermatology Center
04.1999 - 10.2002
- Managed patient check-in/out, verified insurance, and collected payments.
- Scheduled appointments and handled front desk communication.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided professional client service in a fast-paced medical office environment.
- Collaborated with medical staff to streamline check-in processes, reducing wait times for patients.
- Provided exceptional customer service, addressing patient concerns and ensuring a welcoming environment.
- Coordinated incoming calls and directed inquiries to appropriate staff, enhancing communication efficiency.
Education
Real Estate License -
Kaplan Real Estate Education
Colorado01.2021
No Degree - Business Management
New Mexico State University
Las Cruces, NMHigh School Diploma -
Alexander M. Patch American High School
Stuttgart, Germany06-1996
Skills
- Customer Service & Client Support
- Administrative Support & Scheduling
- Billing & Insurance Assistance
- Data Entry & Documentation Accuracy
- Sales Support & Customer Engagement
- Communication & Interpersonal Skills
- Multitasking & Organizational Skills
- Adaptability in Fast-Paced Environments
- Answering customer questions
- Data entry
- POS system operation
- Multitasking
- Teamwork and collaboration
- Excellent communication
- Exceptional customer service
- Money handling
- Policy and procedure adherence
- Listening skills
- Time management
- Attention to detail
- Administrative support
- File organization
- Client communication
- Client relations
Languages
Spanish
Professional Working
Timeline
Pharmacy Assistant
Mercury Pharmacy
02.2015 - 06.2016
Billing Assistant
Almanza Abrams, PA – Law Office
11.2012 - 10.2014
Customer Service & Sales Associate
Verizon Wireless
09.2007 - 10.2012
Receptionist
Dermatology Center
04.1999 - 10.2002
Real Estate License -
Kaplan Real Estate Education
No Degree - Business Management
New Mexico State University
High School Diploma -
Alexander M. Patch American High School