Andrea Brewer
Princeton,IN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Medieval Collectibles Inc.
08.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
LYNX Services
09.2020 - 11.2020
- Received and made calls regarding totaled vehicles
- Assisted individuals and shops in scheduling towing over the phone
- Complete data entry tasks while in calls
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Cage Cashier
Tropicana Evansville Casino
12.2019 - 06.2020
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Dispatcher
Professional Transportation Inc.
07.2017 - 01.2018
- Answered phones and filled trip orders for railroad customers
- Dispatched drivers nationwide to assist crews
- Offered friendly service to both drivers and railroad customers
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track trips and maintain proper records and documentation.
Cashier
Walmart
08.2016 - 06.2017
- Operated cash register to process cash, check, and credit card transactions
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs
Cashier
Walmart
01.2015 - 05.2015
- Operated cash register to process cash, check, and credit card transactions
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs
Education
High School Diploma - Core 40
Wood Memorial High School
Oakland City, IN05.2014
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, CO06-2025
Skills
- Cash handling accuracy
- Organized
- Excellent Multi-tasker
- Detail-oriented
- Lost prevention
- Basic knowledge in word and excel
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
References
Erin Hartstock, Chief Dispatcher, (812) 483-9140, PTI, Evansville, IN
Accomplishments
- Routinely helped upwards of two hundred people a day
- Mentored five new associates
- Considered for multiple promotions (did not receive due to personal circumstances)
Timeline
Customer Service Representative
Medieval Collectibles Inc.
08.2022 - 02.2023
Customer Service Representative
LYNX Services
09.2020 - 11.2020
Cage Cashier
Tropicana Evansville Casino
12.2019 - 06.2020
Dispatcher
Professional Transportation Inc.
07.2017 - 01.2018
Cashier
Walmart
08.2016 - 06.2017
Cashier
Walmart
01.2015 - 05.2015
High School Diploma - Core 40
Wood Memorial High School
Associate of Science - Business Management
Colorado Technical University
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