Andrea Brinkley
Baltimore,MD
Summary
Professional in environmental services sector, prepared to uphold high standards in cleanliness and safety. Known for improving workplace hygiene and contributing to healthy environment. Valued for effective collaboration and adaptability, ensuring reliable performance in dynamic settings. as well as, a distinguished understanding of sanitation and infection control policies. Adept at following directions, multitasking and prioritization. Successful at maintaining friendliness after long hours and staying efficient in stressful situations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Environmental Services Technician
Johns Hopkins Hospital
07.2022 - Current
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Implemented an improved workflow process, streamlining daily tasks, and improving overall productivity within the department.
- Promoted sustainability initiatives within the organization through proactive recycling efforts and responsible resource usage.
- Set up beds or other furniture in rooms.
- Followed specific cleaning schedules based on patient needs.
- Contributed to infection control efforts by adhering to strict sanitation protocols during cleaning tasks.
- Reduced cross-contamination risks by thoroughly sanitizing high-touch surfaces in patient rooms and common areas.
- Demonstrated commitment to professional development by attending relevant training sessions provided by the organization regularly.
- Supported overall facility maintenance by reporting any observed issues or damages to appropriate personnel promptly.
- Established positive working relationships with colleagues from diverse departments, fostering a collaborative work environment focused on shared goals.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
Housekeeper
Future Care Health Services
10.2021 - 06.2022
- Cleaning patients rooms and common areas pulling trash, bathrooms sweeping floors mopping floors dusting and random detailing
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Warehouse Worker
Accent Food Services
02.2020 - 11.2021
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Stower
Amazon
01.2020 - 06.2021
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Safely stacked items to maximize space within acceptable safety limits.
- Effectively managed multiple tasks concurrently within fast-paced warehouse environments without sacrificing accuracy or efficiency.
- Proactively identified areas for improvement within the stowing process by observing trends in errors or inefficiencies among team members.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
- Optimized storage space utilization through strategic placement of items based on size, weight, and frequency of use.
- Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance targets.
Server
IHOP
10.2015 - 03.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Facility worker
Aramark
06.2019 - 01.2020
- Company Overview: Guinness Brewery
- Was responsible for keeping the facility clean such as cleaning restrooms emptying trash sweeping, mopping floors, vacuuming and also policing the grounds outside and inside the facility
- Guinness Brewery
- Enhanced facility safety by conducting regular inspections and addressing potential hazards promptly.
- Adapted quickly to changing priorities and workloads, effectively managing time and resources to complete tasks on schedule.
- Fostered a positive work environment through teamwork, collaboration, and maintaining an organized workspace.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Enhanced facility appearance with thorough cleaning and maintenance of both interior and exterior spaces.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Provided exceptional customer service while responding to work orders, resolving issues in a timely manner.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for facility management review.
- Assisted in training new employees on proper techniques for completing facility maintenance tasks safely and effectively.
Server
Denny's
05.2016 - 03.2017
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Housekeeper
Mercy Hospital and Medical Center
02.2008 - 02.2014
- Cleaning doctor and patient rooms pulling trash cleaning bathroom sweeping mopping vacuuming making patient beds dusting and polishing desk and furniture
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Cleaned and stocked patient rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Prioritized patient comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced patient satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
High school or equivalent - Business
Dunbar High School
Baltimore, MD06.1988
Skills
- Server & Housekeeping
- Standard Operating Procedures
- Safety trained
- Water treatment processes
- Sanitation Procedures Knowledge
- Compliance inspections
- Continuous Improvement Mindset
- Quality Control
- Quality assurance standards
- Environmental assessment
- Emergency Response Preparedness
- Cross-Functional Teamwork
- Leadership Experience
Certification
JH | Bloodborne Pathogens | 2024
JH | HIPAA Onboarding Education | 2023-2024
JH | Safety Respiratory Protection Training | 2024
JHHS | Annual Required Training | 2024
Accomplishments
2024 - Awarded with the Rising Star of the Year Award at The Johns Hopkins Hospital
Timeline
Environmental Services Technician
Johns Hopkins Hospital
07.2022 - Current
Housekeeper
Future Care Health Services
10.2021 - 06.2022
Warehouse Worker
Accent Food Services
02.2020 - 11.2021
Stower
Amazon
01.2020 - 06.2021
Facility worker
Aramark
06.2019 - 01.2020
Server
Denny's
05.2016 - 03.2017
Server
IHOP
10.2015 - 03.2020
Housekeeper
Mercy Hospital and Medical Center
02.2008 - 02.2014
High school or equivalent - Business
Dunbar High School