Andrea Brockman
Mesa,Arizona
Summary
Attentive and focused healthcare professional offering over a hundred hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
09.2006 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
Pharmacy Operations Manager
Walgreens
09.2019 - 08.2022
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
Education
Associate of Science - Nursing
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05.2024
Skills
- Knowledge of medical terms
- Problem-solving skills
- Immunization Administration
- Insurance Billing
- Vitals monitoring
- Task Prioritization
- Patient Assessments
- Patient Monitoring
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Operations Manager
Walgreens
09.2019 - 08.2022
Senior Certified Pharmacy Technician
Walgreens
09.2006 - Current
Associate of Science - Nursing
Maricopa Community Colleges - Scottsdale Community College