Andrea Brons

• Coordinate hardware installation services with USA customers, field engineers, Project Managers and HPE partners by telephone, email, and/or chat
• Work on daily proactive report to get more hardware installations completed
• Handle escalations to ensure better service experience for customer
• Handled scheduling of subcontractors and staff to complete projects within required timeframes.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

• Provided technical support in English and Spanish queue via chat for Apple Inc.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with supervisor to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Managed 2-3 chats at time and over 30 clients per day.

• Managed inventory of Magazines and distribution.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Publish work offers, filter possibles applicants and hire people.

• Search for potential customers.

• Customer service: Surveys, marketing, follow-up

• Field visits to know the needs of the clients in every project.

• Final Reports after each fairs events and presented to the Managers.

• Supervised 3 to 15 people depending of the projects.

• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone or in person.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Sales and ability to keep customers.
• Created and maintained detailed database to develop promotional sales.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Trained new personnel regarding company operations, policies and services