ANDREA Brooks
Louisville,KY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cato
Louisville, KY
01.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Childcare Educator
Taylor Tots
Louisville, KY
04.2022 - 12.2023
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Observed child behavior to assess their needs and plan activities accordingly.
- Developed lesson plans that were stimulating and engaging for the children.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Monitored individual children during play times and ensured that everyone was included in activities.
- Supported parents by providing information about their child's growth, nutrition requirements.
- Established good relationships with parents and guardians through regular communication via phone or emails.
- Ensured proper hygiene practices among the children including hand washing before meals.
- Encouraged independence among the kids by allowing them to make decisions on their own within limits set by adults.
- Read stories aloud to the kids both individually and collectively during story time sessions.
- Facilitated group discussions among the kids regarding various topics such as sharing experiences.
- Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
Education
Certified Phlebotomist Technician -
Health Care Essentials
Louisville, KY02-2024
GED -
Jefferson County
Louisville, KY06-2005
Skills
- Product Knowledge
- Complaint resolution
- Consultative Sales
- Inbound and Outbound Calling
- Customer consulting
Certification
Certified Phlebotomy Technician.
References
References available upon request.
Timeline
Customer Service Representative
Cato
01.2023 - 10.2024
Childcare Educator
Taylor Tots
04.2022 - 12.2023
Certified Phlebotomist Technician -
Health Care Essentials
GED -
Jefferson County
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