Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Brian Brophy

Cashier

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Membership Specialist

Duneland YMCA
05.2019 - 10.2024
  • Answer phone monthly paperwork
  • Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
  • Help the members with their accounts
  • Take payments, keep track of payments
  • We worked closely with the sales team on outreach efforts to increase brand awareness and grow our member base significantly over time.
  • Provided training for new Membership Specialists, ensuring consistency in customer service standards across the department.
  • Assisted in organizing and executing successful member events, improving overall engagement levels.
  • Enhanced membership retention by developing solid relationships with members and understanding their preferences.

Office Lead

Kmart
09.2015 - 03.2019
  • Use computers for various applications, such as database management or word processing
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Make copies of correspondence or other printed material.
  • Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
  • Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.

Direct Support Professional Supervisor

Opportunity Enterprises
01.2007 - 07.2010
  • Use computers for various applications, such as database management or word processing.
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Arrange conference, meeting, or travel reservations for office personnel
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
  • It increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
  • Addressed behavioral challenges proactively by implementing positive behavior support and collaborating with behavioral specialists.
  • Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.

Education

Associate of Science - Medical Assisting

Bryan University
Tempe, AZ
07.2025

High School Diploma - Computers

Valparaiso High School
Valparaiso, IN
06.1993

Skills

  • Word Processing
  • Supervising Experience
  • Typing
  • Recruiting
  • Computer Operation
  • Bookkeeping
  • Microsoft Word
  • Management
  • English
  • Human Resources
  • Administrative Experience
  • Office Management
  • Clerical experience
  • Customer service
  • Windows
  • Accounts receivable
  • Inside sales
  • Accounts payable
  • Public relations
  • Customer relationship management

Certification

  • First Aid Certification, 04/01/23, 04/01/25
  • Driver's License, 12/01/22, 12/01/26

Additional Information

Skills Clerical English Language Customer and Personal Service Speaking Time Management Computers and Electronics Critical Thinking Judgment and Decision Making Monitoring Mathematics Active Learning Instructing

Timeline

Membership Specialist

Duneland YMCA
05.2019 - 10.2024

Office Lead

Kmart
09.2015 - 03.2019

Direct Support Professional Supervisor

Opportunity Enterprises
01.2007 - 07.2010

Associate of Science - Medical Assisting

Bryan University

High School Diploma - Computers

Valparaiso High School

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Brian BrophyCashier