Andrea Brown
Wabash,IN
Summary
Hardworking and passionate recent college graduate with strong organizational skills eager to secure entry-level bookkeeping or accounting position. Skilled multitasker with superior work ethic and problem-solving skills. Reliable and dedicated team player with a resourceful approach.
Overview
9
9
years of professional experience
Work History
Quality Analyst
Knowledge Services
01.2021 - Current
- Promoted to quality analyst lead to complete 3rd party reviews for the FSSA contract workers.
- Responsible for answering questions via chat and phone call for new trainees and well as colleagues.
- Prepare daily and weekly reports and tracking for the new trainees' questions.
- Demonstrating the ability to work from home successfully and productively.
Eligibility Specialist Working Lead
Knowledge Services
07.2019 - 01.2021
- Continued the duties as an Eligibility Specialist.
- Promoted to being responsible for a team of eligibility specialist within a region.
- Prepared quality assurance reports.
- Assisted in training of new eligibility specialists.
- Conveyed feedback on the abilities of the workers for management.
Eligibility Specialist
Knowledge Services
03.2017 - 07.2019
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
Eligibility Assistant
Knowledge Services
04.2015 - 03.2017
- Front desk customer service for the Division of Family Resources.
- Answer inbound calls regarding all aspects of cases and application processing.
- Assisted clients with accurate eligibility form, application and document completion.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Office Manager
Quality Electric
06.2014 - 03.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Posted daily receipts and payments in accordance with corporate protocols.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT06.2023
Skills
- Excellent communication skills with the ability to influence others without authority
- Self-Motivated, autonomous worker who can also work in a team setting
- Ability to work within deadlines with proven success in both the office and at home
- Strong data entry skills and 10 key
- Experience with both DOS and Windows based computer programs
- Proficient in Microsoft Office Suite including Excel
- Fast learner, through self-paced on the job learning where necessary
Timeline
Quality Analyst
Knowledge Services
01.2021 - Current
Eligibility Specialist Working Lead
Knowledge Services
07.2019 - 01.2021
Eligibility Specialist
Knowledge Services
03.2017 - 07.2019
Eligibility Assistant
Knowledge Services
04.2015 - 03.2017
Office Manager
Quality Electric
06.2014 - 03.2015
Bachelor of Science - Accounting
Western Governors University
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