Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Brown

Lincoln,Nebraska

Summary

Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 17 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.

Overview

18
18
years of professional experience

Work History

Senior Site Supervisor Team Lead

Family Service Of Lincoln
03.2006 - Current
  • Trained new team members on site policies and procedures.
  • Provided onsite training to help develop employee skills.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Worked with personnel and managers to meet strict timelines.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Guided employees in task completion, offering assistance to meet tight deadlines.
  • Assisted managers in interviewing and selecting new workers.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed relationships with community organizations to provide additional resources and services to families.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Attended approved training and continuing education courses to maintain certifications.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Engaged with parents and families to build positive relationships for children to thrive.

Education

Bachelor of Science - Social Work

Nebraska Wesleyan University
Lincoln
12.2023

Skills

  • Client Relations
  • Staff Training
  • Team Leadership
  • Time Management
  • Problem Solving
  • Staff Management
  • Employee Motivation

Timeline

Senior Site Supervisor Team Lead

Family Service Of Lincoln
03.2006 - Current

Bachelor of Science - Social Work

Nebraska Wesleyan University

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Andrea Brown