Yvette Garcia
13966 Torrey Pines, Auburn,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Togo's Eatery
04.2006 - Current
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Implemented regular maintenance schedules for equipment to reduce downtime and improve overall operational efficiency.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Fostered a culture of safety awareness among staff members by conducting regular safety meetings focused on proper food handling practices.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
- Led and directed team members on effective methods, operations, and procedures.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store opening and closing procedures.
- Completed point-of-sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Skills
- Operations Management
- Regulatory Compliance
- Health and Safety Regulations
- Sanitation Standards
- Staff Training and Development
- Upselling Techniques
- Cash Handling
- Quality Control
- Point of Sale (POS) System Operation
- Inventory Control and Record Keeping
- Staff Scheduling
- Catering Services
Certification
- Current Manager Serve Safe Certification
- Food Handling
Timeline
Store Manager
Togo's Eatery
04.2006 - Current
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