Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andrea Brown

Andrea Brown

Harrisburg,PA

Summary

Highly organized and dependable professional with 15+ years of experience supporting office operations, document processing, and administrative coordination. Strong background in clerical tasks, customer service, and benefit administration in corporate and government settings. Proven ability to manage schedules, maintain records, and ensure smooth daily operations in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Legislative Benefit Specialist

PA House Of Representatives
01.2024 - 06.2025
  • Served as administrative point of contact for benefits inquiries from staff and retirees.
  • Managed calendar appointments and correspondence for benefit briefings and retirements.
  • Reconciled monthly vendor invoices to ensure timely processing.
  • Coordinated with insurance carriers while maintaining confidential HR files.
  • Prepared, filed, and tracked employee forms for onboarding and benefit changes.
  • Utilized Microsoft Excel and internal systems to track employee data efficiently.

Insurance Representative

State Farm
01.2022 - 12.2023
  • Executed clerical tasks including policy updates, filing, and account maintenance.
  • Answered multi-line phones, routing calls to appropriate departments efficiently.
  • Processed insurance forms while maintaining accurate customer documentation.
  • Maintained organized filing systems for policy documents and follow-up communications.
  • Scheduled appointments and prepared client packets for meetings.

Senior Sales Support Analyst

Highmark Blue Shield
01.2017 - 01.2020
  • Served as sales liaison between clients and internal departments to resolve problems effectively.
  • Maintained accurate records of customer interactions and transactions for reference and follow-up.
  • Researched and resolved customer complaints regarding products and services to enhance satisfaction.
  • Developed strong relationships with customers through exceptional service delivery.

Client Service Manager

Highmark Blue Shield
01.2007 - 01.2017
  • Maintained and expanded business relationships by partnering with Client Managers.
  • Prepared proposals and meeting materials for lead renewal meetings.
  • Served as liaison between group administrators and internal departments for problem resolution.
  • Responded promptly to escalated customer service issues to enhance satisfaction.
  • Established effective communication channels between customers and internal teams.
  • Collaborated with departments to resolve complex customer issues efficiently.

Customer Service

Highmark Blue Shield
01.2005 - 01.2007
  • Responded to written and telephonic inquiries promptly.
  • Monitored workflow and productivity to enhance customer service levels.
  • Utilized effective communication skills to deliver superior customer service.
  • Investigated complex customer service issues by leveraging internal resources.

Education

High School Diploma -

Middletown Area High School
06-2001

Skills

  • Office administration and clerical support
  • Document preparation and filing
  • Data entry and records management
  • Microsoft Office and Google Workspace proficiency
  • Scheduling and calendar coordination
  • Multi-line phone operation
  • Customer service and correspondence
  • Invoice reconciliation and reporting
  • Benefits administration support

Timeline

Legislative Benefit Specialist

PA House Of Representatives
01.2024 - 06.2025

Insurance Representative

State Farm
01.2022 - 12.2023

Senior Sales Support Analyst

Highmark Blue Shield
01.2017 - 01.2020

Client Service Manager

Highmark Blue Shield
01.2007 - 01.2017

Customer Service

Highmark Blue Shield
01.2005 - 01.2007

High School Diploma -

Middletown Area High School

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