Andrea Brown-Miller
Hampton GA,GA
Summary
Meticulous Data Specialist with 20+ years of experience in bookkeeping and financial data management. Expert in organizing, analyzing, and maintaining financial records using tools like QuickBooks and Excel. Adept at ensuring data accuracy, streamlining bookkeeping processes, and implementing efficient data management systems.
Overview
25
25
years of professional experience
Work History
Property Management Data Specialist
Internet Truckstop Group LLC
06.2022 - Current
- Reviewed and updated client certificates of insurance into property management software program, ensuring accurate data was captured and processed
- Delivered timely and accurate updates to customer service representatives.
- Providing assistance to agents regarding any discrepancies or concerns they may have.
- Meeting daily/monthly metric targets, processing the required number of certificates with an accuracy rate of 98%.
Remote Customer Service Representative
Arise Virtual Solutions, Walgreens/Home Depot
04.2020 - 11.2021
- Provided exceptional customer experience, providing online customer service for Home Depot focused on placing new orders, addressing customer queries regarding existing orders, returns, refunds, and exchanges
- Interacted with store associates, vendors and carriers to assist customers with resolving issues with orders, updating and notating customer’s accounts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed approximately 30 incoming calls daily, while meeting required metric targets.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Manager & Accountant
Corporate Logistics Ltd.
09.1999 - 02.2015
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
Education
Some College (No Degree) -
Professional Accounting College of The Caribbean
Jamaica Skills
- Customer Service
- Oral & Written Communication
- Data Management
- Accounting & Bookkeeping
- Problem Solving
- Data-Driven Decision Making
- MS Office
- Peachtree
- QuickBooks
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
Personal Information
Title: Data Specialist
Timeline
Property Management Data Specialist
Internet Truckstop Group LLC
06.2022 - Current
Remote Customer Service Representative
Arise Virtual Solutions, Walgreens/Home Depot
04.2020 - 11.2021
Administrative Manager & Accountant
Corporate Logistics Ltd.
09.1999 - 02.2015
Some College (No Degree) -
Professional Accounting College of The Caribbean