Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Brust

Newark

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Technician

Amir Trust Group
04.2024 - Current
  • Facilitated communication between departments to streamline operations and resolve issues.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple task.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Contribute to the risk management efforts of the department and limit errors and omissions, Maintaining a acceptable production output with an average production metric of 1.0 or above.
  • Streamlined renewal process, making it easier for clients to update and maintain their policies.
  • Typing Insurance Policies in a acceptable Metric & Quality Assurance score.
  • Email Agents for Policy Information when needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Warehouse Team Lead

Alene Candles
07.2021 - Current
  • Trained new employees on company and safety standards, providing assistance and remediation with issues.
  • Checked orders and documentation for accuracy.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Supervised one department, with nine people, on three different shifts.

Server/Bartender

Fraternal Order Of Eagles 2801
07.2020 - 04.2022
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Informed customers of daily specials and signature menu items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stocked service areas with supplies during slow periods.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests met minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Manager

Lowes Home Improvment
04.2019 - 02.2020
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed refunds for worn, damaged and broken merchandise.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Helped with purchases and signed customers up for rewards program.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find store items.
  • Built and maintained productive relationships with employees.
  • Offered customers carry-out service at completion of transaction.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.

Customer Service Representative

Lowes Home Improvment
10.2017 - 04.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Education

High School Diploma -

Newark High School
Newark, OH
05.2018

Skills

  • Goal Setting
  • Heavy Lifting
  • Team Building and Leadership
  • Flexibility
  • Employee Safety
  • Inventory Management
  • Delegating Work
  • Safety Procedures
  • Time management
  • Staff Training
  • Teamwork and Collaboration
  • Insurance regulations
  • Attention to detail

Certification

CPR Certified, Alene candle - 2022

Timeline

Insurance Technician

Amir Trust Group
04.2024 - Current

Warehouse Team Lead

Alene Candles
07.2021 - Current

Server/Bartender

Fraternal Order Of Eagles 2801
07.2020 - 04.2022

Manager

Lowes Home Improvment
04.2019 - 02.2020

Customer Service Representative

Lowes Home Improvment
10.2017 - 04.2019

High School Diploma -

Newark High School

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