Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Buckley

Fort Worth,TX

Summary

Diligent customer service professional with 5+ years of experience successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Offering strong interpersonal skills and genuine interest in customer service. Brings ability to quickly learn and adapt to processes and procedures necessary for role. Ready to use and develop communication and customer service skills in any work from home customer service roles

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Logistics Driver

Amazon
04.2024 - Current
  • Enhanced customer satisfaction through timely deliveries and clear communication with clients.
  • Upheld regulatory compliance by diligently adhering to all company policies, procedures, and transportation laws while on the road.
  • Improved delivery efficiency by planning and executing optimized route strategies.
  • Demonstrated excellent problem-solving skills by quickly resolving delivery-related issues, ensuring minimal disruptions to customers'' schedules.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Assistant Manager

A Animal Clinic & Boarding Kennel
07.2021 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted phone calls to pet parents and ensured clear communication

Merchandise Associate

Marshall’s
06.2020 - 07.2021
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.

Education

Business

Tarrant County College
Fort Worth, TX
05-2023

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer engagement
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Verbal communication

Certification

Elanco Veterinary Medical Applications Assistant Certification -May 2021

Timeline

Logistics Driver

Amazon
04.2024 - Current

Assistant Manager

A Animal Clinic & Boarding Kennel
07.2021 - 04.2024

Merchandise Associate

Marshall’s
06.2020 - 07.2021

Business

Tarrant County College

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