Andrea Buczek
Mountain View,CA
Summary
Dynamic and results-oriented professional with a proven track record in administrative and clinical settings, holding CCMA certification. Known for a creative approach to problem-solving and a strong ability to thrive under pressure, consistently embracing challenges as opportunities for growth. Recognized as a preceptor and peer trainer, fostering collaboration and knowledge sharing within teams while earning the trust of patients and colleagues. Committed to delivering excellence in care through adaptability and accountability in diverse environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Supervisor
Family Medicine/Primary Care Float/EHPC Sutter Health Mountain View, CA
Mountain View, CA
08.2024 - Current
- Achieved seamless daily operations for a team of 20 providers, effectively managing 21 direct reports. Streamlined scheduling and assignments for a 32-member MA/LVN staff, enhancing float staffing across 9 South Bay sites and 18 teams. Successfully coordinated staffing and arrangements for EHPC Saturday clinics at 2 sites. Responsible for Kronos management. Optimized provider PTO scheduling and updated the South Bay on-call schedule. Enhanced patient experience through effective rounding and staff engagement. Delivered impactful Tier 1 check-ins, site reports, and presentations. Facilitated efficient hiring, onboarding, and performance reviews. Participated in Lawson procurement and audit preparation. Conducted thorough exam room sweeps and check-offs to ensure compliance. Led huddles and daily engagement initiatives. Drove Experience of Care improvement efforts and supported quality (Healthy Planet) team contributions. Facilitated teleretina site operations, fostering collaboration between ophthalmology, endocrinology, and family medicine. Strengthened patient relations and ensured comprehensive reporting on staff and patient safety. Adopted change management practices, as team formats, and team demands shifted. Provided vital back-office support while remaining committed to patient care.
Medical Assistant
Family Medicine/EHPC Sutter Health Primary Care South Bay
South Bay
03.2020 - 08.2024
- Assisted teams in managing diverse back office functions across eight primary care sites, including family and internal medicine. Supported three virtual in-basket management teams and a lifestyle management team. Aided in patient rooming for both in-office and video visits, including taking vitals, administering injections, performing EKGs, ear lavages, and wound dressings. Provided assistance during procedures such as IUD insertions, Nexplanon placements, cyst removals, and I&Ds. Conducted CLIA-waived tests, including urinalysis, HCG, rapid strep, influenza, and COVID testing, while ensuring proper specimen handling. Facilitated hearing and vision exams, as well as mental health screenings using GAD-7 and PHQ-9 assessments.
- Administrative: EHR documentation, Pending of orders, and referrals with appropriate coding. In-basket management including telephone encounters, result notes, patient messages, myhealhonline responses, prior authorizations, and prescription authorizations. Scheduling of appointments across multiple sites, Document management, and Quality outreach (population health). Special projects lead. Gemba board prep and presentation. Audit Prep. Site launch prep for 201M.
- Facilitated mentorship for over 40 individuals as a preceptor/trainer. Supported quality outreach initiatives through training in lean methodologies. Assisted in virtual visits and led lifestyle management virtual shared medical appointments. Contributed to the new graduate APC program and acted as a team leader during recent cross-site training for quality outreach. Led process improvement projects, including contributions to the 701FM GC chlamydia improvement project and the second blood pressure measure adopted across PAMF. Participated in the medical assistant appreciation committee and worked per diem at PAMF Urgent Care Mountain View.
Clinical Coordinator
Pediatrics Sutter Health San Jose, CA
San Jose, CA
03.2020 - 03.2021
- Oversaw site operations as lead coordinator, ensuring effective support for physician and office management.
- Assisted with patient rooming for in-office and video visits. Prepared patient charts and utilized smart sets to enhance care efficiency. Recorded vital signs and administered immunizations. Conducted hearing and vision exams, orthostatic vitals, EKGs, and ear lavages. Performed CLIA-waived back-office testing and documented results in EHR. Managed in-basket communications, including My Health Online, telephone encounters, faxes, and outreach calls.
- Managed Kronos timecard entries to support accurate payroll processing. Assisted in creating weekly site schedules with duty assignments for staff. Coordinated vaccine orders through Lawson to maintain inventory levels. Prepared documentation for internal safety audits to ensure compliance.
- Provided essential per diem services to enhance patient care at PAMF Urgent Care of Mountain View.
Medical Assistant
Family Medicine/Extended Hours Sutter Health South Bay
South Bay
03.2013 - 03.2020
- Assisted in patient rooming and vital sign collection in multiple primary care offices. Supported procedures including injections, EKGs, ear lavage, IUD and Nexplanon placements, cyst removals, and incision and drainage. Conducted CLIA waived testing and managed specimen handling appropriately.
- Assisted with EHR documentation and managed inbasket tasks. Scheduled and confirmed appointments efficiently. Supported document management and quality outreach calls. Provided Call-Assist support.
- Additional: Preceptor/Trainer, Awards in Quality Outreach, Trained in LEAN, Hypertension, INreach project, scribe for group visits(Millon Hearts, Group Medicare Wellness), Per Diem at PAMF Urgent Care Mountain View from 2016 Covid vaccine clinic and Covid/Respiratory Clinic from 2019.
Medical Assistant- Extern, Extended Contract
MD Imaging Vascular
Redding, CA
05.2012 - 02.2013
- Documented patient charts, recorded vital signs, and provided aftercare instructions. Supported procedures in the room preparation for ambulatory phlebectomy, endovenous laser treatment, radio-frequency ablation, wet sclerotherapy, foam sclerotherapy, thoracentesis, paracentesis, port placements and removals, gastric feeding tube exchanges, PICC line insertions, and fistulograms. Conducted wound checks, collected specimens for lab testing, and managed lab requisitions. Maintained cleanliness and organization of autoclave equipment and supplies.
- Managed multi-line phone systems to facilitate effective communication. Assisted patients with check-in and check-out processes. Prepared daily charts and processed insurance authorizations. Scheduled appointments and coordinated requested orders and reports. Confirmed appointments and organized scanned and filed documents.
- Secured contract position following successful externship at this site.
Sales/Assistant Manager
Kueblers Furniture
08.2010 - 03.2011
- Commission sales, customer follow-up, scheduled deliveries, in-home design, balanced cash drawer, prepared deposit and end-of-day books, assisted in sales-floor rotation, special pricing, inventory, special orders, bank deposits, and staff training.
Caregiver
Butte County IHSS
06.2006 - 06.2010
- Cared for a quadriplegic man; I was responsible for his care 12-16 hours a day, 5 days a week and worked an overnight shift. Hoyer lift, straight cath, bowel care prep, operation of breathing equipment, daily mobility/physical manipulation and massage, medication, maintenance of electronic wheelchair, meal planning, feeding, grooming, dressing, laundry, and sterilization. I also cared for a homebound couple. Nebulizer treatments, medication management, meal prep, house management.
Sales/Office Manager
LA-Z-BOY and Mattresses Unlimited Chico, CA
Chico, CA
08.1999 - 01.2006
- Opened/Closed, bank deposits, safe drops, paid bills, multi-line phone, maintained inventory, ordered merchandise, coordinated deliveries, merchandise display, customer service, sales, in-home design, special orders, 2-time award winner for top sales in the company.
Education
NIGHTINGALE COLLEGE OF NURSING
04-2028
Bachelor of Science in Nursing -
NIGHTINGALE COLLEGE OF NURSING
04-2028
DEANZA COLLEGE
CUPERTINO, CA08-2024
BUTTE COLLEGE
CHICO, CA01-2005
Skills
- Clinical Excellence
- Exceptional Communication
- Team Building and Mentorship
- Special Projects/Workgroups
- Kronos/Lawson
- Go-to for difficult calls and sticky situations!
- Work Assignments and Pod Calls
- Lean trained
- Patient Rounding/Customer service
- Process Improvements
- Fluidity and Calm under pressure
Certification
CCMA-AC #11517-12 Exp 11/2027
BLS-valid through 3/31/2027
Timeline
Supervisor
Family Medicine/Primary Care Float/EHPC Sutter Health Mountain View, CA
08.2024 - Current
Medical Assistant
Family Medicine/EHPC Sutter Health Primary Care South Bay
03.2020 - 08.2024
Clinical Coordinator
Pediatrics Sutter Health San Jose, CA
03.2020 - 03.2021
Medical Assistant
Family Medicine/Extended Hours Sutter Health South Bay
03.2013 - 03.2020
Medical Assistant- Extern, Extended Contract
MD Imaging Vascular
05.2012 - 02.2013
Sales/Assistant Manager
Kueblers Furniture
08.2010 - 03.2011
Caregiver
Butte County IHSS
06.2006 - 06.2010
Sales/Office Manager
LA-Z-BOY and Mattresses Unlimited Chico, CA
08.1999 - 01.2006
NIGHTINGALE COLLEGE OF NURSING
Bachelor of Science in Nursing -
NIGHTINGALE COLLEGE OF NURSING
DEANZA COLLEGE
BUTTE COLLEGE