Andrea Buff
Simpsonville,SC
Summary
Dedicated professional seeking a challenging and rewarding career. Committed to continuous education, hard work, and achieving success in every role. Proven experience in customer service, loan processing, sales, and leadership.
Overview
16
16
years of professional experience
Work History
Front Desk Clerk
Clinton Polley Group Inc
09.2014 - 06.2015
- Answered multi-lined phone system
- Data input of all incoming mail (email or physical) into our in office insurance programs
- Welcomed all visitors, clients and staff in a friendly manner
- Perform clerical duties such as filing, scanning, and organizing paperwork as needed
Cocktail Server
KBar
02.2012 - 07.2014
- Serve and assist customers during their visits
- Manage quick and accurate payment processing
- Perform designated side work responsibilities
Server
Mimi’s Café
01.2011 - 02.2012
- Delivered high-quality customer service to restaurant patrons
- Managed accurate payment processing efficiently
- Completed assigned side work tasks
Server/Trainer
On The Border
09.2007 - 10.2010
- Provided excellent service to restaurant guests
- Trained new employees in service protocols and procedures
- Completed payments and additional responsibilities promptly.
Loan Processor/Owner
AP Loan Processing
01.2006 - 01.2008
- Marketed services to brokers to grow clientele
- Controlled loan files from submission to funding
- Ensured timely funding by meeting all lender requirements.
Loan Processor
Summit Funding
11.2003 - 10.2005
- Reviewed and prepared loan files within 24 hours
- Managed files from submission to funding stages
- Communicated with appraisers, title agents, real estate professionals, and clients to complete funding requirements.
Customer Service Representative
Hollywood Video
06.2002 - 10.2003
- Assisted customers with questions and complaints
- Conducted sales recovery efforts.
Caterer
Sodexho
11.2001 - 05.2002
- Set up and dismantled event facilities
- Prepared and served food.
Secretary
CBIZ
03.2000 - 08.2001
- Handled multi-line phone systems
- Organized office supplies and managed files.
Customer Service Representative
McDonald's
09.1999 - 02.2000
- Operated cash registers and assisted customers
- Ensured cleanliness and food preparation compliance.
Education
Bachelor of Arts - Psychology
California State University Sacramento
2014
Associate of Science - Social & Behavioral Sciences
Sierra College
Skills
- Time management
- Administrative skills
- Clerical duties
- Microsoft office
- Mail and packages
- File management
- Data entry
- Word processing
- Multi-line phone systems
- Front desk management
Interests
Volunteer Experience
, PTA Board Member Monarch Elementary School (2024/2025)
Monarch Elementary School PTA volunteer on multiple events (2023-2025)
Big Brother/Big Sister
North Highlands Antelope Youth Soccer Club: Soccer Coach (3 years) and Trainer (1 year)
Sacramento City Unified School District: Classroom volunteer (2nd and 3rd grade)
Elk Grove Unified School District: Classroom volunteer (3rd and 5th grade)
Chicano Latino Youth Leadership Project: Participant and Peer Counselor
Timeline
Front Desk Clerk
Clinton Polley Group Inc
09.2014 - 06.2015
Cocktail Server
KBar
02.2012 - 07.2014
Server
Mimi’s Café
01.2011 - 02.2012
Server/Trainer
On The Border
09.2007 - 10.2010
Loan Processor/Owner
AP Loan Processing
01.2006 - 01.2008
Loan Processor
Summit Funding
11.2003 - 10.2005
Customer Service Representative
Hollywood Video
06.2002 - 10.2003
Caterer
Sodexho
11.2001 - 05.2002
Secretary
CBIZ
03.2000 - 08.2001
Customer Service Representative
McDonald's
09.1999 - 02.2000
Bachelor of Arts - Psychology
California State University Sacramento
Associate of Science - Social & Behavioral Sciences
Sierra College
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