Andrea Bullock
Evanston,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve goals. Is hardworking, dependable, and passionate about her work.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Pet Care Specialist
Owner-Operator: Angelswithtails.net
06.2020 - Current
- 24/7/365 position
- Care is provided for clients' animals. This may include: dog/cat walking, boarding and house-sitting services.
- Enhanced pet health by providing daily exercise, grooming, and proper nutrition.
- Delivered exceptional service by tailoring care plans to accommodate individual pet requirements.
- Conducted intake assessments for new clients, gathering relevant information about each pet's temperament, medical history, and preferences.
- Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
- Trained, walked and exercised pets of different sizes and temperaments.
- Administered vaccinations and medications to cats, dogs and other small pets.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Trained animals in behavioral compliance or other special routines or commands.
Pet Care Specialist
KevCoPetCare
02.2014 - 06.2020
- This was a 24/7/365 position
- Care was provided for clients' animals, which may include: dog/cat walking, pet sitting, house-sitting services, delivery of medications (by any methods required) to the animal, as well as training and/or re-enforcement as needed
- Delivered exceptional service by tailoring care plans to accommodate individual pet requirements.
- Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
Bartender/Server/Trainer
Siblings Bar & Grill
07.2005 - 01.2014
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Management, Server, Bartender, Host, Chef, Etc...
Lettuce Entertain You, Levy Bros., Darden, McDonald's & other independently owned establishments
09.1982 - 01.2014
- Management, Server, Bartender, Host, Chef, Trainer, etc...
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
B.A. in Hospitality Management -
Kendall College
Evanston, IL03.1993
Certification
- Food Service Sanitation Manager Certification (FSSMC)
- Beverage Alcohol Sellers & Servers Education and Training (B.A.S.S.E.T)
- Training for Intervention Procedures (T.I.P.S)
- Bartender License
- Food Handler Certification
Awards
- ALPHA CHI- National College Honor Scholarship Society
- Pullman Scholar - George M. Pullman Educational Foundation (2 yrs)
- Illinois Restaurant Association - Academic Scholar
- Hotel/Motel Association of Illinois - Academic Scholar
- Chicago Food Marketing Club - NRA Academic Scholar
- Joseph A. Seagrams - NRA Academic Scholar
- Restaurant Woman's Club of Chicago - Academic Scholar
- Evanston (IL) Kiwanis Club - Academic Scholar
- Dean's List (All quarters 1990-1993) - Kendall College, Evanston, IL
Timeline
Pet Care Specialist
Owner-Operator: Angelswithtails.net
06.2020 - Current
Pet Care Specialist
KevCoPetCare
02.2014 - 06.2020
Bartender/Server/Trainer
Siblings Bar & Grill
07.2005 - 01.2014
Management, Server, Bartender, Host, Chef, Etc...
Lettuce Entertain You, Levy Bros., Darden, McDonald's & other independently owned establishments
09.1982 - 01.2014
B.A. in Hospitality Management -
Kendall College