ANDREA BURCH
Brooklyn,NY
Summary
Compassionate Resident Care Aide dedicated to fostering resident comfort, wellness and safety. Monitors status and immediately reports changes or emergent conditions. Maintains stringent adherence to infection-control procedures across continuum of care. Dependable employee seeking opportunity to expand skills and contribute to company success. Ethical considered hard working, detailed oriented. Time Management Skills. Supervisor Experience. Catering business.
Overview
30
30
years of professional experience
Work History
Residential Aide
VIP Community Services/ The Omega Hotel
08.2024 - Current
- Developed positive rapport with clients by demonstrating genuine empathy, respect, and understanding, created a welcoming atmosphere that encouraged open communication.
- Provided emotional support to clients during times of distress or difficult transition periods, fostering a sense of trust and security within the clients.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Supported meal preparation efforts by assisting with portioning food items appropriately for each client's dietary requirements or restrictions.
- Ensured prompt attention to any maintenance or repair needs within residents living spaces, contributing to a comfortable and hazard free environment.
- Managed clients disputes calmly and professionally, facilitated resolutions that respected individual preferences while preserving overall resolutions within the facility.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Nightly shift report, logged daily occurrence, daily occupancy report, generate nightly roster, finalize night roster.
- Clients intake
- Unbed AWOL clients.
- Client room inspection.
- Hourly wellness rounds.
- Bagged/ tagged clients belongings.
- Clients case notes.
- Incident report writing.
- DHS / Reliance Trainings.
- Mandated Reporter.
- Cleaned kitchen area after serving meals.
Residential Aide/ Security Officer
Urban Strategies
11.2023 - 06.2024
- Documented resident interactions, progress, and response to interventions in electronic records systems accurately
- Demonstrated sensitivity to residents with mobility restrictions and compromised health status
- Managed emergency situations calmly by following established protocols until appropriate medical assistance arrived
- Conducted regular safety checks of resident rooms and common areas for potential hazards or maintenance issues
- Prepared nutritious meals according to individual dietary needs and preferences
- Helped residents maintain clean and safe living environment by performing light housekeeping tasks
- Monitored residents' health conditions and reported any changes or concerns to supervisory staff
- Respected resident privacy at all times while still ensuring proper supervision for safety purposes
- Served meals and assisted with self-feeding or directly fed individuals
- Conducted vertical rounds of facility to ensure safety of clients and staff of Migrant Family Shelter
Residential Aide
Acacia Network / Senior Men Site/(Sanctuary Sites)
01.2021 - 12.2023
- Managed emergency situations calmly by following established protocols until appropriate medical assistance arrived
- Perform weekly room inspections
- Helped residents maintain clean and safe living environment
- Participated in ongoing professional development opportunities to stay current on mandated trainings
- Distribute nutritious meals
- Conducted regular safety checks of resident rooms and common areas for potential hazards or maintenance issues
- Bedding and assigned beds to new clients entering facility into DHS Cares System
- Generate Daily Rosters
- Bed Count
- Manage and Document and Report Incidents in DHS Cares System
- Perform Monthly Fire Drills
- Organize Count Daily of Clients
- DHS Cares Training
- Mandated Reporter
- Close and Open Shelters from Single men to Family Shelter
Security Shift Supervisor
Kings pro Addiction Treatment Center
09.2020 - 01.2021
- Coordinated employee schedules to maintain proper coverage for facility security needs
- Reviewed incident reports submitted by subordinates for accuracy and completeness
- Responded to alarms and handled emergency situations promptly and effectively
- Prepared thorough reports detailing equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Monitored building security and team activities using CCTV and foot patrols
- Evaluated performance of security personnel, providing constructive feedback as needed
- Managed security team and ensured effective communication among staff members
- Developed and implemented security policies and procedures in line with industry best practices
- Coordinated scheduling for staff members to ensure adequate coverage at all times
- Protected staff through careful monitoring of entrances, exits, and CCTV feeds
- Managed staff with focus on alert, courteous and professional behavior
- Kept detailed records of incidents, activities and inmate counts
Public Safety Officer
Times Square Bid
09.2000 - 06.2001
- Utilized communication equipment, such as radios, to communicate with dispatchers and fellow officers
- Secured Time Square Area and Movie Theatres from unauthorized access, criminal activities and vandalism through proactive patrols and exceptional observational skills
- Documented security incidents with immediate notes and full assessment reports
- Identified need for advanced law enforcement response by surveilling suspicious individuals and situations
- Assisted staff and visitors with directions and other non-security needs
- Conducted traffic control duties at accident scenes or special events
- Participated in ongoing training programs to maintain certifications and enhance professional skills
- Kept general public away from security problems by smoothly redirecting both pedestrians and vehicles
- Patrolled assigned areas to maintain public safety and enforce laws
- Performed crowd control duties during large public gatherings
- Prepared incident reports and distributed to proper departments to maintain data accessibility
Residential Aide/ Security Officer
Urban Pathways
05.1997 - 08.2000
- Fielded incoming calls and took detailed messages
- Organized and maintained office files for easy retrieval
- Greeted visitors at reception, answering questions and providing direction
- Prepared correspondence, reports, and other documents as required by management
- Completed Required shift logs and reports
- Patrol and secure facility
- Prepared daily meals for clients
- Detected emergency situations
- Checked clients belongings entering facility
- Handheld metal detectors
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms
Security Officer
Classic Security
05.1995 - 03.1997
- Used radio and other communication devices to keep in regular touch with other security guards and controller
- Helped guests sign in upon arrival and sign out when exiting premises
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Manned entrance and exit posts and checked authorization for personnel and visitors
- Secured building against unauthorized access and conducted regular patrols
- Answered phones and responded to inquiries at security desk
- Checked interior offices after business hours to confirm entries were locked and secure
- Prepared detailed incident reports following any security events or breaches
- Checked access points, doors, and gates for unauthorized entry
- Assisted visitors with directions or information about facility
- Identified potential security risks during daily patrols and reported findings to management
- Permitted authorized persons to enter property upon identity verification
- Searched bags or belongings and seized prohibited items
- Secured building against intrusion, routinely checking and locking windows and doors
- Defused conflicts using de-escalation
- Prepared detailed, accurate written incident reports
- Interacted cordially when communicating with public
- Patrolled public areas to detect irregularities and prevent unauthorized entry
- Checked personal bags incoming with wands, metal detectors and hands-on inspections
- Controlled crowds to prevent dangerous situations
- Identified security issues with foot patrols of building and grounds
- Kept management updated on security activities and incidents with detailed daily reports
- Managed building entrances and exits, manning security stations and preventing unauthorized access
- Detected contraband items with thorough examinations of bags, boxes, and personnel
Education
Diploma -
Lower Manhattan, New York06.1989
Skills
- Shift report writing
- Genrate and finalize night roster
- Case note presentation
- Incident Report Writing
- Meal Planning
- DHS Cares/ Reliance Training
- CPR Training
- Narcan Training
- 8Hr 16 Hr Security Certificates
- Security Guard License
- Food Protection Licensing
- Perform Client Intake
- F91 Fire Prevention License
Timeline
Residential Aide
VIP Community Services/ The Omega Hotel
08.2024 - Current
Residential Aide/ Security Officer
Urban Strategies
11.2023 - 06.2024
Residential Aide
Acacia Network / Senior Men Site/(Sanctuary Sites)
01.2021 - 12.2023
Security Shift Supervisor
Kings pro Addiction Treatment Center
09.2020 - 01.2021
Public Safety Officer
Times Square Bid
09.2000 - 06.2001
Residential Aide/ Security Officer
Urban Pathways
05.1997 - 08.2000
Security Officer
Classic Security
05.1995 - 03.1997
Diploma -
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