Andrea Burks

• Managed day-to-day business operations.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered prompt service to prioritize customer needs.
• Answered customer telephone calls promptly.
• Communicated with clients daily via emails, telephone, texting and social media.
• Managed accounting invoices and billings.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Controlled finances to keep business operating within budget.
• Managed scheduling bids and jobs.
• Updated reports, managed accounts, and generated reports for company database.

• Self-motivated, with a strong sense of personal responsibility.
• Maintained entire family's schedule and organized events.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

Skilled at working independently and collaboratively in a team environment.

Self-motivated, with a strong sense of personal responsibility.

Proven ability to learn quickly and adapt to new situations.

Managed time efficiently in order to complete all tasks within deadlines.

Adaptable and proficient in learning new concepts quickly and efficiently.

Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.

• Obtained updated contact information from all subjects and verified data for accuracy.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Documented and detailed calls and complaints using call center's CRM database.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed data entry protocols, rules and regulations.
• Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
• Maintained functional and productive workspace, prioritizing quiet atmospheres for call quality and clarity.

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Created and updated records and files to maintain document compliance.

• Created, maintained and updated filing systems for paper and electronic documents.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
• Billed insurance electronically and paper
• Organized and updated databases, records and other information resources.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.