Overview
Work History
Education
Skills
Timeline
Generic

Andrea Burrill

Pembroke,Massachusetts

Overview

20
20
years of professional experience

Work History

Production Management

Anderson Insulation / Anderson Fireplace
Abington, Massachusetts
01.2015 - Current
  • Organized work to meet demanding production goals.
  • Scheduled daily production for multiple installation & service crews. Including quick "in the field" changes.
  • Showroom walk throughs with prospective clients for new builds & renovations to review options, clearances, plans and architecturals.
  • Took on additional shifts during peak work season to keep projects on schedule.
  • Developed and maintained relationships with customers, builders and contractors during all aspects of their project.


Medical Administrative Assistant

South Shore Medical Center
Norwell, MA
07.2007 - 09.2013
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Supported office staff and operational requirements with administrative tasks.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Advocated for patients through conversations with insurance representatives.

Medical Office Assistant

Eye Health Services
North Quincy, MA
06.2002 - 01.2005
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office bookkeeping with insurance billing and patient payments.

Customer Service Representative

Guardian Life Insurance
Bridgewater, MA
03.1999 - 09.2002
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.
  • Quoted and verified medical and dental benefits to members & providers for routine and scheduled surgical procedures.
  • Trained new service candidates in "new hire" classes as needs grew with Company expansion.

Education

Business Administration And Management

Worcester State University
Worcester, MA

Marketing Management And Research

Worcester State University
Worcester, MA

Becker College
Worcester, MA
05.1995

Skills

Production & Construction Management

  • Teamwork and Communication
  • Production Oversight
  • Production Problem Resolution

Timeline

Production Management

Anderson Insulation / Anderson Fireplace
01.2015 - Current

Medical Administrative Assistant

South Shore Medical Center
07.2007 - 09.2013

Medical Office Assistant

Eye Health Services
06.2002 - 01.2005

Customer Service Representative

Guardian Life Insurance
03.1999 - 09.2002

Business Administration And Management

Worcester State University

Marketing Management And Research

Worcester State University

Becker College

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Andrea Burrill