Andrea Burrill
Pembroke,Massachusetts
Overview
20
20
years of professional experience
Work History
Production Management
Anderson Insulation / Anderson Fireplace
Abington, Massachusetts
01.2015 - Current
- Organized work to meet demanding production goals.
- Scheduled daily production for multiple installation & service crews. Including quick "in the field" changes.
- Showroom walk throughs with prospective clients for new builds & renovations to review options, clearances, plans and architecturals.
- Took on additional shifts during peak work season to keep projects on schedule.
- Developed and maintained relationships with customers, builders and contractors during all aspects of their project.
Medical Administrative Assistant
South Shore Medical Center
Norwell, MA
07.2007 - 09.2013
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Supported office staff and operational requirements with administrative tasks.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Converted paper charts into digital files and uploaded to EMR system.
- Advocated for patients through conversations with insurance representatives.
Medical Office Assistant
Eye Health Services
North Quincy, MA
06.2002 - 01.2005
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
Customer Service Representative
Guardian Life Insurance
Bridgewater, MA
03.1999 - 09.2002
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Quoted and verified medical and dental benefits to members & providers for routine and scheduled surgical procedures.
- Trained new service candidates in "new hire" classes as needs grew with Company expansion.
Education
Business Administration And Management
Worcester State University
Worcester, MAMarketing Management And Research
Worcester State University
Worcester, MABecker College
Worcester, MA05.1995
Skills
Production & Construction Management
- Teamwork and Communication
- Production Oversight
- Production Problem Resolution
Timeline
Production Management
Anderson Insulation / Anderson Fireplace
01.2015 - Current
Medical Administrative Assistant
South Shore Medical Center
07.2007 - 09.2013
Medical Office Assistant
Eye Health Services
06.2002 - 01.2005
Customer Service Representative
Guardian Life Insurance
03.1999 - 09.2002
Business Administration And Management
Worcester State University
Marketing Management And Research
Worcester State University
Becker College