Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Andrea Butler

Hanover,PA

Summary

Detail-oriented professional with diverse experience in customer service, office administration, and team collaboration. Proven ability to build strong relationships with clients and stakeholders, ensuring accuracy and efficiency in all processes. Proficient in utilizing M365 applications and SharePoint to enhance operational effectiveness. Skilled in training facilitation and process documentation, with a strong commitment to delivering quality service in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Forklift Operator

Hanover Terminal
Hanover, PA
08.2024 - Current
  • Greeted and coordinated with inbound truck drivers to verify incoming shipments and documentation.
  • Unloaded and received products from carriers using forklifts, ensuring accurate stock intake.
  • Efficiently stored and organized inventory within the warehouse, maintaining optimal storage conditions.

Cosmetologist / Manager

SmartStyles
Hanover, PA
02.2022 - 08.2024
  • Developed strong client relationships by providing personalized cosmetology services tailored to individual needs and preferences.
  • Actively listened to clients' requests, delivering high-quality results in haircuts, styling, and treatments.
  • Managed scheduling, client records, and appointment bookings to ensure smooth daily operations.
  • Oversaw inventory management, including product ordering and stock control, ensuring adequate supply levels.
  • Created and maintained employee schedules, optimizing staffing to meet business demands.

Cobra Representative

AMWINS
Hunt Valley, MD
08.2017 - 01.2022
  • Provided direct customer support for COBRA coverage inquiries, resolving issues related to account management, payments, and service concerns.
  • Maintained detailed records and logs to ensure compliance with regulatory requirements and internal procedures.
  • Communicated updates on benefits, products, laws, and regulations to both customers and businesses, ensuring clarity and adherence to current policies.
  • Delivered high-quality service by prioritizing accuracy, timeliness, and performance in all customer interactions.

Enrollment Processer (Temporary Position)

Kelly Benefits
Hunt Valley, MD
05.2017 - 08.2017
  • Processed insurance enrollments, changes, and terminations with accuracy and efficiency.
  • Ensured timely updates to enrollment records, maintaining compliance with insurance policies and regulations.
  • Verified and reviewed documentation for enrollment eligibility and policy adjustments.
  • Collaborated with internal teams to resolve discrepancies and address customer inquiries related to enrollment status.

Cosmetologist

SmartStyles
Hanover, PA
01.2013 - 05.2017
  • Developed strong client relationships by providing personalized cosmetology services tailored to individual needs and preferences.
  • Actively listened to clients' requests, delivering high-quality results in haircuts, styling, and treatments.
  • Managed scheduling, client records, and appointment bookings to ensure smooth daily operations.

Education

High School Diploma -

South Western Senior High School
Hanover, PA

Cosmetologist License -

Empire Beauty School
Hanover

Forklift Certified -

Hanover Terminal
Hanover, PA

Skills

  • Communication Skills - Ability to convey information effectively
  • Team Collaboration - Working well within a team setting
  • Active Listening - Understanding and interpreting the needs of others
  • Problem-Solving - Addressing issues constructively with colleagues and clients
  • Conflict Resolution - Handling disagreements in a professional manner
  • Adaptability - Adjusting to new challenges and environments
  • Empathy - Understanding and responding to the emotions of others
  • Time Management - Prioritizing tasks effectively in a busy work environment

References

  • Ashley Herold, Small Group Benefits Manager, 410-487-3778
  • Amanda Bahl, SmartStyles Manager, 717-634-9514
  • Brittany Cowden, Broker Representative, 410-826-5505

References

References available upon request.

Timeline

Forklift Operator

Hanover Terminal
08.2024 - Current

Cosmetologist / Manager

SmartStyles
02.2022 - 08.2024

Cobra Representative

AMWINS
08.2017 - 01.2022

Enrollment Processer (Temporary Position)

Kelly Benefits
05.2017 - 08.2017

Cosmetologist

SmartStyles
01.2013 - 05.2017

High School Diploma -

South Western Senior High School

Cosmetologist License -

Empire Beauty School

Forklift Certified -

Hanover Terminal

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Andrea Butler