Andrea Butner
Reno
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Volunteer / Serve Team
Horizon Christian Church
05.2024 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Greeting people at the door and welcoming them.
- Giving people guidance and prayer.
Cashier
Rapid Cash Advances Inc.
01.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server /Restaurant Busser
Mountain Lake Estates Retirement Community
01.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with residents.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Prepared food items by following recipes and product directions.
Hostess /Food Server
Promenade On The River
01.2021 - 01.2022
- Answered customer questions about seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Waited on tables and served food and beverage.
Server /Head Cashier
Empire Diner
01.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Waited on tables and served food and beverage.
Education
High School Diploma -
Murietta High
Murrieta, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Food running
- Food station setup
- Menu presentation
- Food delivery
- Positive guest interactions
Timeline
Volunteer / Serve Team
Horizon Christian Church
05.2024 - Current
Cashier
Rapid Cash Advances Inc.
01.2024 - 03.2025
Server /Restaurant Busser
Mountain Lake Estates Retirement Community
01.2022 - 01.2024
Hostess /Food Server
Promenade On The River
01.2021 - 01.2022
Server /Head Cashier
Empire Diner
01.2020 - 01.2021
High School Diploma -
Murietta High
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