Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andrea Buzzo

Pembroke Pines,FL

Summary

Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Sales and Marketing

Bells Funeral Home
09.2023 - Current
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased revenue by creating and implementing programs to capture "shoppers"
  • Analyzed sales and marketing data for improved strategies.
  • Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability.
  • Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
  • Directed sales and marketing management staff in successful use and development of business plans and strategies.

Manager of Customer Relations and Sales

Fred Hunter Memorial Services
07.2011 - 09.2023
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Created and implemented several Customer Service programs and guidelines to ensure client satisfaction
  • Recruit, hire, train employees to be client ambassadors
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.

Family Service Sales Advisor

Fred Hunter Memorial Services
05.2015 - 03.2019
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Set and achieved company defined sales goals.
  • Implemented new sales strategies that led to improved market penetration and higher profit margins.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Met with existing customers and prospects to discuss needs and recommend optimal solutions.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Built relationships with customers and community to promote long term business growth.
  • Developed and implemented sales strategies to increase profits.

Education

High School Diploma -

Miramar High School
Miramar, FL

Skills

  • Office Management
  • Sales
  • Customer Service Etiquette
  • Customer Service / Sales Training
  • Marketing Campaigns
  • Account Servicing
  • Customer Billing
  • Decision-Making

Accomplishments

Created and Implemented the following Successful programs that increased revenue

  • "Shopper" program
  • R.I.S.E. Customer Service Program
  • Ambassador program
  • Employee Mentor Program
  • Aftercare - Sales lead program
  • B2B Marketing Program
  • Ambassador program
  • Employee Mentor Program
  • B2B Marketing Program

Certification

  • Pre-Need Cemetery and Funeral License - Florida
  • CSP - Certified Sales Professional
  • Customer Service Etiquette Specialist /Instructor
  • Certified Sales Trainer

Timeline

Director of Sales and Marketing

Bells Funeral Home
09.2023 - Current

Family Service Sales Advisor

Fred Hunter Memorial Services
05.2015 - 03.2019

Manager of Customer Relations and Sales

Fred Hunter Memorial Services
07.2011 - 09.2023

High School Diploma -

Miramar High School

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Andrea Buzzo