Andrea Byers
Saint Cloud,United States
Summary
Dedicated and results-oriented professional with a proven track record of excellence in highly dynamic environments. Experienced in guest services, seeking to contribute to your team. Committed to consistently demonstrating expertise in the field and embodying a detail-oriented, diligent, and professional approach.
Overview
6
6
years of professional experience
Work History
Mobile Phlebotomist/ Health Historian
American Red Cross
09.2023 - 08.2024
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Verified patients' identification for proper sample collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Housekeeping Training Supervisor
Mystic Lake Casino Hotel
07.2023 - 09.2023
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Updated employees with latest policies, procedures and compliance standards.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
Housekeeping Room Inspector
Mystic Lake Casino Hotel
03.2021 - 07.2023
- Conduct meticulous room inspections, maintaining superior standard of cleanliness and guest satisfaction
- Display strong leadership skills by training new employees and maintaining high performance standards
- Collaborated with various team members to meet guests' requests.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
- Maintained records in property management system for room inspections.
Housekeeper
Mystic Lake Casino Hotel
08.2018 - 03.2021
- Maintain spotless and inviting environment by consistently delivering exceptional housekeeping services
- Skillfully address guest concerns, showcasing commitment to guest satisfaction and service excellence
- Actively engage in guest and team member interactions to address concerns and maintain high level of service
Education
High School Diploma -
Shakopee High School
Shakopee, MN05.2017
High School Diploma -
Jordan High School
Jordan, MN05.2015
Skills
- Multitasking efficiency
- Time Management
- Venipuncture
- Maintaining confidentiality
- Organization and Planning
- Patient confidentiality
- Data Entry
- Quality Control
- Communication abilities
- Staff Management
- Paperwork Processing
- Customer Service
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Reliability
- Adaptability and Flexibility
References
Paula Babcock, Supervisor, +1 (612) 263-5917, 08/01/18 - 09/01/23
Timeline
Mobile Phlebotomist/ Health Historian
American Red Cross
09.2023 - 08.2024
Housekeeping Training Supervisor
Mystic Lake Casino Hotel
07.2023 - 09.2023
Housekeeping Room Inspector
Mystic Lake Casino Hotel
03.2021 - 07.2023
Housekeeper
Mystic Lake Casino Hotel
08.2018 - 03.2021
High School Diploma -
Shakopee High School
High School Diploma -
Jordan High School