Andrea Cabrera
Davenport,FL
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
WALMART, Walmart
Clermont, FL
09.2023 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Checked personal identifications during alcohol and tobacco sales.
Cashier
Publix
Davenport, FL
06.2023 - 09.2024
- Answered incoming customer inquiries regarding product and service information.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
Customer Service Representative
Dillards Clearance
Orlando, FL
01.2020 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sales Associate
Wesgate Vacation Villas
Orlando
01.2017 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Breakfast Hostess
Courtyard by Marriott Hotel
Orlando, FL
10.2013 - 11.2016
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Performed light administrative duties such as filing documents and taking messages.
- Managed incoming calls during busy shifts.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
Education
CDL ...A&B - Driver And Safety Education
DRIVING SCHOOL FLORIDA
Orlando, FL05-2003
Associate of Arts - Teacher
Superior Teaching Institute
Buenos Aires, Argentina05-1991
Associate of Arts - Counseling Psychology
John Kennedy University
Buenos Aires, ArgentinaSkills
- Guest Services
- Payment Collection
- Cash Handling
- Customer Service
- Customer Satisfaction
- Customer inquiries
- Positive and professional
- Customer Complaint Resolution
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Cashier
WALMART, Walmart
09.2023 - Current
Cashier
Publix
06.2023 - 09.2024
Customer Service Representative
Dillards Clearance
01.2020 - 05.2023
Sales Associate
Wesgate Vacation Villas
01.2017 - 12.2019
Breakfast Hostess
Courtyard by Marriott Hotel
10.2013 - 11.2016
CDL ...A&B - Driver And Safety Education
DRIVING SCHOOL FLORIDA
Associate of Arts - Teacher
Superior Teaching Institute
Associate of Arts - Counseling Psychology
John Kennedy University