Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Surgery Coordinator
Beso
Manhattan
01.2024 - Current
Develop and maintain comprehensive schedules that accommodate multiple priorities, ensuring efficient use of time for both patients and surgeons
Use strong interpersonal skills to communicate effectively across different levels of an organization, ensuring clarity and understanding in both medical and business contexts
Maintain a high level of accuracy in all documentation and communications, ensuring that important details are not overlooked in both healthcare and corporate settings
Foster a service-oriented approach, focusing on the needs of both patients and surgeons to enhance overall satisfaction and efficiency
In my role as a surgery coordinator, I successfully booked $950,000 in surgical procedures by proactively managing leads and building strong relationships with patients and healthcare providers
General Manager
Mama Taco
Brooklyn
04.2023 - 01.2024
Managed daily financial transactions, including cash handling and deposits, resulting in accurate and balanced financial records
Successfully administered payroll, ensuring timely and accurate payments to employees
Coordinated the hiring process and onboarding of new staff, contributing to a seamless integration into the team
Implemented efficient office procedures, leading to improved workflow and organization
Acted as a key point of contact between owners and staff, fostering effective communication within the restaurant
Cultivated strong relationships with regular customers, resulting in a 30% increase in repeat business
Utilized menu knowledge and suggestive selling strategies to increase average order value and drive revenue growth
Generated $360,000 in sales growth during tenure with the company, through effective upselling techniques and personalized customer service
Manager
ATS Business Services
Queens
03.2022 - 03.2023
Led and supervised a dynamic team of 15 employees, providing guidance and support to ensure alignment with program objectives and targets
Cultivated strong relationships with suppliers and vendors, effectively negotiating contracts and securing favorable terms to drive program success
Utilized project management skills to coordinate team efforts and optimize workflow, resulting in improved efficiency and productivity
Developed and implemented inventory management protocols using advanced Excel functions, enabling real-time tracking of sales and losses and informing procurement decisions
Managed accounts payable and receivable processes using QuickBooks software, ensuring accuracy and timeliness in vendor payments and billing
Spearheaded the implementation of new opening and closing protocols, inventory procedures, and daily objective-setting strategies, leading to enhanced team performance and operational efficiency
Motivated and coached team members to achieve daily objectives, fostering a collaborative and results-driven work environment conducive to success
Consultant
Serenity Stay
Cali, Colombia
05.2016 - 12.2019
Collaborated with a network of 20 plastic surgeons to provide pre- and post-operative patient care, including consultations, advice on surgical options, and follow-up care
Generated over $520,000 in revenue through procedure bookings annually, consistently exceeding sales quotas by 20%, while overseeing all aspects of preoperative care, managing recovery center stays, and coordinating all aspects of client needs
Managed the daily operations of a team of medical professionals, ensuring adherence to all relevant regulations and protocols
Implemented new practices to improve patient care and services, resulting in increased patient satisfaction and repeat business
Education
Bachelor’s Degree - Sociology
Stony Brook
New York
06.2013
Skills
Sales Revenue Generation
Client Relationship Management
Prospecting and Lead Generation
Negotiation and Deal Closing
Product Knowledge
Team Collaboration
Effective Multitasking
Schedule Coordination
Languages
Spanish, Fluent
Languages
Spanish
Professional
References
References available upon request.
Timeline
Surgery Coordinator
Beso
01.2024 - Current
General Manager
Mama Taco
04.2023 - 01.2024
Manager
ATS Business Services
03.2022 - 03.2023
Consultant
Serenity Stay
05.2016 - 12.2019
Bachelor’s Degree - Sociology
Stony Brook
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