Andrea Camere
Aubrey,TX
Summary
Customer-focused operations leader with 8+ years of experience in logistics and industrial environments, skilled in building strong client relationships, driving adoption of solutions, and delivering measurable business outcomes. Proven ability to manage complex processes, lead cross-functional teams, and translate technical workflows into strategic value for enterprise customers. Fluent in English and Spanish, with a strong background in process improvement and data-driven decision-making.
Overview
10
10
years of professional experience
Work History
Supervisor – Operations
FedEx Freight
10.2021 - Current
- Lead and mentor a team of 10 employees, ensuring operational excellence and customer satisfaction.
- Manage billing processes and performance reporting, driving accuracy and efficiency.
- Partner with internal teams to resolve customer issues and deliver tailored solutions.
- Conduct interviews and hiring to build high-performing teams aligned with organizational goals.
- Utilize data-driven insights to improve workflows and reduce errors, supporting strategic objectives.
Service Center Support
FedEx Freight
03.2018 - 10.2021
- Delivered exceptional customer support by resolving shipment discrepancies and chemical spill reports.
- Managed OSD (Over, Short, Damaged) processes and ensured compliance with safety standards.
- Completed daily billing and maintained accurate documentation for high-volume operations.
Service Center Support
FedEx Freight
11.2015 - 05.2017
- Oversaw imaging and reconciliation of critical shipping documents to maintain compliance.
- Monitored and reported operational metrics, including forklift and hostler mileage.
- Supported collections and billing processes, ensuring timely and accurate financial reporting.
Education
B.S. - Logistics & Supply Chain Management
University of North Texas
Denton, TX05.2026
Associate of Arts -
Tarrant County College
Hurst, TX06.2023
Skills
- Customer Success & Relationship Management
- SaaS & Industrial Software Familiarity
- Process Manufacturing Operations & KPIs
- Strategic Account Growth & Renewal Management
- Data Analysis & Reporting
- Leadership & Team Development
- Bilingual Communication (English/Spanish)
Languages
English & Spanish
Achievements & Certifications
QDM – Quality Driven Management Coach, 5 Bravo Zulu Awards for outstanding performance at FedEx Freight
Timeline
Supervisor – Operations
FedEx Freight
10.2021 - Current
Service Center Support
FedEx Freight
03.2018 - 10.2021
Service Center Support
FedEx Freight
11.2015 - 05.2017
B.S. - Logistics & Supply Chain Management
University of North Texas
Associate of Arts -
Tarrant County College