Andrea Cameron
Astoria,OR
Summary
Accounting clerk skilled and problem-solving in maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals. Accounts payable clerk committed to accurate payment tracking across all company departments. Enjoy working with the public. Versatile with background in banking and finance. Consistently meets bank and customer service standards. Highly detail oriented and professional and successful at meeting and exceeding branch goals. Expertise in customer service relations and sales.
Overview
12
12
years of professional experience
Work History
Office Administrative Assistant
Commercial Adjustment Company
Astoria, Oregon
01.2022 - Current
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Filled out and filed small claims documents with courts.
- Prepare documents to be sent to sheriff's office for service.
- Managed 20-30 accounts per day.
911 Emergency Dispatcher
Astoria Police Department
Astoria, OR
08.2021 - 01.2022
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Successfully answered anywhere between 40-50 calls per shift.
Veterinary Technician & Receptionist
Columbia Veterinary Hospital
Astoria, OR
04.2019 - 08.2021
- Collected patient biopsies and blood samples for laboratory analysis.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted senior staff with blood analyses and physical assessments.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Implanted subcutaneous identification microchips into animals.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted anywhere between 20-30 animals per day.
Teller
Wells Fargo
1218 Commercial Street, Oregon
10.2014 - 04.2018
- Reported security and service incidents to management.
- Assisted on sales floor as needed to maintain service standards.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Accurately logged all daily shipping and receiving orders.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Organized, stocked and maintained teller window area.
- Coordinated daily cash reconciliation .
- Maintained balancing record with 100% rate of accuracy.
- Exceeded quarterly sales goals by 100%.
- Handled various accounting transactions.
- Collected member loan payments.
- Sold cashier's checks, traveler's checks and money orders.
- Processed exchange and foreign currency.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Maintained teller drawer to perform bank transactions.
Customer Service Representative
United Finance
Seaside, OR
08.2009 - 08.2014
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Asked open-ended questions to assess customer needs.
- Provided customers with important details about billing, payment processing and support procedures and requirements.
- Assisted customers promptly and politely, in person and via telephone.
- Collected deposits, fees and payments.
- Maintained account records
- Operated communications equipment.
- Answered phone by second ring and greeted callers enthusiastically.
- Maintained files and records with effective filing systems.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Entered all invoices requiring payment via check or bank draft.
- Processed payments and applied to customer balances.
- Accessed credit records to evaluate customer histories.
- Worked on 20-30 accounts per day.
Education
GED -
Clatsop Community College
Astoria, OR12.2018
Skills
- Extremely organized
- Self-motivated
- Attending multiple customers
- Handling difficult customers
- Clear and effective communication
- Highly reliable
- Strong customer relations
- Exceptional communication skills
- Cash handling expertise
- Advanced clerical knowledge
- Detail-oriented
Accomplishments
Completed two Fred Pryor seminars.
How to deliver exceptional customer service.
Business writing for results.
Timeline
Office Administrative Assistant
Commercial Adjustment Company
01.2022 - Current
911 Emergency Dispatcher
Astoria Police Department
08.2021 - 01.2022
Veterinary Technician & Receptionist
Columbia Veterinary Hospital
04.2019 - 08.2021
Teller
Wells Fargo
10.2014 - 04.2018
Customer Service Representative
United Finance
08.2009 - 08.2014
GED -
Clatsop Community College
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