Andrea Campos-McFadden
Joliet,IL
Summary
Dedicated host with expertise in guest complaint resolution, effective communication, and reservation management. Committed to enhancing guest experiences and maintaining service efficiency.
Overview
3
3
years of professional experience
Work History
Togo Host/Board/Trainer
Texas Roadhouse
Joliet, IL
05.2023 - Current
- Greeted and welcomed guests upon arrival to create a friendly atmosphere.
- Managed reservation system to ensure efficient seating arrangements.
- Coordinated waitlist and communicated with servers about table availability.
- Trained new hosts on company procedures and customer service standards.
- Assisted guests with menu inquiries and special requests for a positive dining experience.
- Maintained cleanliness of front-of-house areas, including waiting areas and entryways.
- Collaborated with team members to enhance overall guest satisfaction and service efficiency.
- Handled guest complaints promptly to uphold the restaurant's reputation for quality service.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
- Managed dining room layout to maximize efficiency of staff members.
Education
High School Diploma -
Joliet West High School
Joliet, IL05-2024
Some College (No Degree) - Business Administration
Joliet Junior College
Joliet, ILSkills
- Reservation management
- Menu knowledge
- POS system operation
- Guest complaint resolution
- Staff coordination
- Customer relationship management
- Service efficiency
- Waitlist management
- Team collaboration
- Effective communication
- Problem solving
- Employee training
- Cleanliness enforcement
- Attention to detail
- Effective time management
- Telephone reception
- Seating arrangements
- Customer service
- Multitasking proficiency
- Takeout order processing
- Table assignment coordination
- Strong interpersonal skills
- POS software
- Verbal and written communication
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Table setting
- Greeting guests
- Guest seating
- Payment processing
- Dining room oversight
- Dining crew workflow optimization
References
References available upon request.
Timeline
Togo Host/Board/Trainer
Texas Roadhouse
05.2023 - Current
High School Diploma -
Joliet West High School
Some College (No Degree) - Business Administration
Joliet Junior College