Andrea Cano
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Firestop Installer
Florida Firestop & System LLC
06.2022 - 08.2023
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Calculated materials and time needed for each job.
Support Specialist
Colmenada
02.2021 - 05.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- Connected to computer of client using remote link to install new programs and applications.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Monitored systems in operation and quickly troubleshot errors.
Support Specialist
Soluciones Empresariales MontSAS
06.2018 - 12.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Connected to computer of client using remote link to install new programs and applications.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Monitored systems in operation and quickly troubleshot errors.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Used IP-netphone to create and updated tracking documents.
- Responded to customer inquiries and provided technical assistance over.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
Planning Engineer
Corpoelec
01.2017 - 08.2017
- Created optimization strategies to drive efficient and systematic decision making.
- Improved productivity 30% by implementing updated capacity-planning models.
- Made accurate estimates for timescales and costs for 1 projects.
- Processed over 50 customer orders to check accuracy of shipping dates, sales forecasts and strategic inventory positions.
- Planned and coordinated materials, equipment and labor.
- Created detailed long-term plans and daily production schedules while overseeing.
- Created and implemented tracking systems to monitor progress and meet deadlines.
Customer Service Representative
Bank BOD
08.2014 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Industrial Engineering - Industrial Engineering
Universidad Dr Rafel Belloso Chacín
Maracaibo, Venezuela.03.2018
High School Diploma -
Cagigal
Maracaibo, Venezuela.07.2012
Skills
- Electrical Systems
- Code Requirements
- Site Surveys
- Testing Processes
- Service Documentation
- Customer Relations
- Customer Satisfaction
- Following Safety Practices
- Troubleshooting and Diagnostics
- Supply Inventory Management
- Work Orders
- Hole Patching
- Scheduling
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Firestop Installer
Florida Firestop & System LLC
06.2022 - 08.2023
Support Specialist
Colmenada
02.2021 - 05.2022
Support Specialist
Soluciones Empresariales MontSAS
06.2018 - 12.2020
Planning Engineer
Corpoelec
01.2017 - 08.2017
Customer Service Representative
Bank BOD
08.2014 - 08.2015
Industrial Engineering - Industrial Engineering
Universidad Dr Rafel Belloso Chacín
High School Diploma -
Cagigal
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