Hi, I’m
Andrea Cantrel
Destin,FL
Summary
Highly motivated professional with 27 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and a leader of a collaborative team. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
28
years of professional experience
Work History
Family and Friends Spa Services, DBA Family and Friends Massage Spa, Fl
Owner and Operator
07.2016 - Current
Job overview
- Created and developed Family and Friends Massage Spa
- Successfully maintain a 4.9-star review rating on Google among high review ratings on other platforms
- Maintain multiple professional and business licensures
- Operate all aspects of this business including advertising, budget and finance
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Implemented quality assurance processes to ensure product excellence.
- Analyzed industry trends to develop competitive strategies.
- Collaborated with other owners on joint ventures and shared resources.
- Licensed Massage Therapist
Blue Cross Blue Shield of OklahomaTulsa, OK
Unit Manager
04.2013 - 05.2016
Job overview
- Manager for 7 Provider Network Representatives who were responsible for contracting, recruiting and the network development of the professional provider networks statewide
- Negotiated large health system contracts and escalated contract discussions
- Developed, trained and maintained my staff’s processes and procedures
- Managed large enterprise-wide projects for my department
- Developed and oversaw the recruitment plan for 3 new provider networks
- Expanded several old networks each year
- Provided guidance, coaching, and mentoring to staff members.
- Conducted performance reviews for all unit personnel.
- Developed effective strategies to improve employee morale, motivation, and engagement.
- Actively participated in recruitment efforts by interviewing potential candidates.
- Coordinated ongoing educational objectives to enhance staff competencies in safety, quality, and core measures.
- Ensured that the unit was compliant with safety standards and protocols set by the organization.
- Provided training sessions for newly hired personnel on relevant skills required for their roles.
- Created reports on departmental activities for senior management review.
- Implemented new technologies to streamline workflow processes within the unit.
- Monitored daily operations, ensuring compliance with applicable laws and regulations.
- Developed innovative solutions for challenging tasks or projects assigned by upper management.
- Identified areas where additional resources were needed in order to meet organizational objectives.
- Collaborated with other departments to ensure seamless integration of services provided by the unit.
- Organized and scheduled staff meetings to discuss policies and procedures.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Network Management Department
Senior Provider Network Representative, Senior Representative
12.2001 - 04.2013
Job overview
- Responsible to contract and recruit physicians and other health care professionals as needed or requested per network in my assigned territory
- Successfully developed and maintained good standing relationships with providers and their staff
- Conducted educational training for provider offices upon request
- Prepared a weekly written report of accomplishments and challenges in my territory
- Management assigns various departmental and enterprise projects throughout the year
- I mentored to my counterparts and provided assistance and direction
HealthCare OklahomaTulsa, OK
Marketing Representative
01.1999 - 01.2001
Job overview
- Conducted employer enrollment meetings with existing employer groups to explain their benefits and answer questions
- Worked with underwriting to give the employer group the best possible benefit package for their employees during open enrollment
- Maintained a consistent 85% retention rate despite the rumors that the company was having financial problems
- I maintained my employer groups until the company declared they were closing operations
Saint Francis Health System, CareMed MSOTulsa, OK
Provider Relations Representative
01.1998 - 01.1999
Job overview
- Wrote and coordinated the distribution of CareMed News to our contracted and employed provider offices
- Provided customer service for the providers contracted with Community Care HMO through our MSO
- Contracted providers as needed for Community Care HMO and coordinated the credentialing process
- Conducted training for the contracted providers and their office staff
Community Care HMO, CareMed IncTulsa, OK
Administrative Assistant/Interim Director
01.1997 - 01.1998
Job overview
- Coordinated the IPA contracting with, Maintained the credentialing and recredentialing processing for our network of providers
- Coordinated weekly patient care and monthly Board meetings
- Interim Director- When the Director left the company, I was asked to close out business operations and then assisted in the transition to our new owner
Education
Northeastern State University
Bachelor of Science Degree from Healthcare Administration, Gerontology
01.1997
Skills
- Marketing tactics
- Budget Administration
- Administrative Oversight
- Business Management
- Regulatory Compliance
- Business marketing
- Partnership Development
- Program creation and implementation
- Staff hiring
- Negotiation
- Operations Management
- Staff Management
- Employee Development
- Cost Reduction
- Business Planning
- Customer Relations
- Strategic project planning
- Verbal and written communication
- Business Development
- Strategic Planning
- Hiring and staffing
- Contract negotiation expertise
- Business Administration
- Relationship Building
- Consulting
- Contract Management
Additional Information
- Awards , 2008-2015 BCBSOK Spirit Award for Leadership 2005 BCBSOK President’s Circle Award
Timeline
Owner and Operator
Family and Friends Spa Services, DBA Family and Friends Massage Spa
07.2016 - Current
Unit Manager
Blue Cross Blue Shield of Oklahoma
04.2013 - 05.2016
Senior Provider Network Representative, Senior Representative
Network Management Department
12.2001 - 04.2013
Marketing Representative
HealthCare Oklahoma
01.1999 - 01.2001
Provider Relations Representative
Saint Francis Health System, CareMed MSO
01.1998 - 01.1999
Administrative Assistant/Interim Director
Community Care HMO, CareMed Inc
01.1997 - 01.1998
Northeastern State University
Bachelor of Science Degree from Healthcare Administration, Gerontology
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