Andrea Carbone
Summary
Motivated and dedicated professional with a strong work ethic, and proven experience as a Front Desk Coordinator. Skilled in patient scheduling, insurance verification, and front office management. Known for delivering exceptional customer service, managing communications effectively, and building strong patient relationships. Committed to creating a welcoming environment, and supporting smooth, efficient daily operations.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Clearlyderm
Boca, FL
09.2023 - Current
- Greeted patients and visitors in a warm manner, establishing a positive and professional atmosphere.
- Scheduled and confirmed patient appointments.
- Performed clerical tasks, including copying, scanning, and emailing confidential documents.
- Verified insurance coverage, and collected co-payments.
- Managed daily incoming communications via faxes and emails in front office.
- Maintained supply inventory and coordinated with vendors for restocking products.
- Utilized EMA, Vend, and PayJunction systems for managing appointments and processing payments.
- Demonstrated effective time management and multitasking in a fast-paced clinical setting.
Office Assistant
LTD Builders
01.2023 - 07.2023
- Handled general clerical duties, including copying, scanning, and e-mailing documents.
- Schedule appointments, and meet deadlines.
- Updated subcontractor license and contact information.
- Pulled and submitted building permits.
Chiropractic Assistant
Coral Springs Spine and Nerve
01.2022 - 11.2022
- Greeted patients to establish a welcoming environment.
- Maintained client records and scheduled appointments efficiently.
- Administered ultrasounds, decompression treatments, matrix therapies, and laser procedures.
- Prepared and cleaned treatment rooms for next patient.
Senior Sales Representative
Zyia Active
01.2018 - 09.2022
- Achieved 100% commission status through exceptional self-motivation and dedication.
- Planned strategic daily work schedules to optimize productivity and time management.
- Developed strong client relationships, ensuring loyalty, and repeat business.
- Trained and managed five representatives, promoting self-motivation and positive attitudes.
- Pursued customer needs, recommended products, and followed up with prospective and current clients to establish and maintain loyalty.
- Resolved after-sale issues efficiently to maintain customer satisfaction.
- Maintained accurate client records, including contacts, purchases, and follow-ups.
- Participated in Zyia Active training and attended summits to stay informed on product offerings.
Education
General Education -
Broward College
Davie, FL08.1998
High School Diploma -
Western High School
Davie, FL06.1998
Skills
- Office administration and management
- Customer service and support
- Patient scheduling and insurance verification
- Time management and prioritization
- Strong work ethic
- Professional networking and collaboration
Timeline
Front Desk Coordinator
Clearlyderm
09.2023 - Current
Office Assistant
LTD Builders
01.2023 - 07.2023
Chiropractic Assistant
Coral Springs Spine and Nerve
01.2022 - 11.2022
Senior Sales Representative
Zyia Active
01.2018 - 09.2022
General Education -
Broward College
High School Diploma -
Western High School
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