Andrea Cardenas
San Antonio,TX
Summary
Organized and dedicated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
San Antonio Shoemakers
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Restaurant Waitress
Viva Vegeria
02.2019 - 08.2021
- Maintained friendly relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm manners during communications with angry guests, directing upset clients to appropriate managers.
- Upsold high-profit items such as appetizers and drinks to enhance sales numbers.
Cashier
Luby's Cafeteria
04.2014 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
- Worked with floor team and managers to meet wide range of customer needs.
Supervisor
Conduit Global Call Center
10.2018 - 10.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and implemented customer service policies to enhance satisfaction.
Education
English Literature
San Antonio College
San Antonio, TXHigh School Diploma -
Harlandale High School
06.2015
Skills
- ADP Workforce Now
- Records Management Systems
- Employee Training
- Back Office Operations
- Microsoft SharePoint
- Excel Spreadsheets
- Microsoft Access
- Google Docs
- Proofreading
- Microsoft Dynamics
- Microsoft Outlook
- Data Entry Documentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
San Antonio Shoemakers
08.2021 - Current
Restaurant Waitress
Viva Vegeria
02.2019 - 08.2021
Supervisor
Conduit Global Call Center
10.2018 - 10.2019
Cashier
Luby's Cafeteria
04.2014 - 05.2021
English Literature
San Antonio College
High School Diploma -
Harlandale High School
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