Andrea Carr
Self-employeed
Myrtle Beach,SC
17
years of professional experience
Product Operations and business operations strategy leader with 17 years of experience across enterprise software, product management, strategic planning, analytics, and operational transformation. Proven success improving frameworks, supporting product launch readiness, and aligning cross-functional teams around organizational and go-to-market priorities.
Work History
Independent Product Consultant
9 Months- Evaluate workflow processes to identify operational bottlenecks and recommend improvements that accelerate project execution.
- Develop and implement project performance metrics to improve delivery visibility, accountability, and alignment with business objectives.
- Conduct complex tax and business research to support compliance, clarify project requirements, and strengthen stakeholder communications.
- Partner with project stakeholders to improve process consistency and execution.
Product Operations Director
5 Years 9 Months- Led product operations and strategic planning iniativies supporting product performance, business priorities, and go-to-market execution.
- Partnered with Product Management, Development, Sales, Marketing, and Customer Service to align teams around product strategy and organizational objectives.
- Managed and developed teams of 6-10 professionals while coordinating complex product and business initiatives.
- Created performance metrics, dashboards, and financial models to evaluate product success and inform investment decisions.
- Designed customer research programs, including usability testing and feedback mechanisms, to guide product innovation and strategic decision-making.
- Conducted market, competitive, regulatory and technology research to identify growth opportunities and inform portfolio strategy.
- Developed and implemented pricing strategies aligned with market dynamics, business requirements, and operational systems.
- Prepared executive-level presentations and strategic recommendations for senior leadership, including CEO-and board level stakeholders.
Senior Product Manager
1 Year 11 Months- Served as the subject-matter expert in customer experience and workflow processes, identifying pain points and translating insights into product improvements.
- Acted as the primary liaison between customers and Development teams to guide the creation of innovation software products focused on user experience.
- Led customer research and analyzed industry verticals, international tax requirements, emerging markets, and onboarding processes.
- Increased marketing-attributed sales by 17% by improving customer engagement and user experience of primary indirect-tax software.
- Designed and implemented indirect tax pricing models by analyzing internal processes, system architecture, and business requirements.
- Identified over $10M in revenue-leakage opportunities for corporate indirect-tax customers over a five-year period.
- Connected customer insights, product requirements, pricing strategy, and business outcomes to support product prioritization.
Product Analyst
7 Years 3 Months- Translated business objectives into strategic product requirements aligned with organizational goals.
- Analyzed sales performance, market trends, profitability, and product metrics to inform strategic planning and investment decisions.
- Collaborated with cross-functional teams to translate business requirements into actionable product specifications.
- Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
- Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
- Increased customer satisfaction with thorough quality assurance testing, addressing and resolving issues promptly.
Education
Bachelor of Arts
Skills
Product Operations Strategy
Business Operations Strategy
Product Launch Readiness
Product Lifecycle Management
Operating Model Development
Strategic Planning
Process Improvement
Go-to-Market Enablement
Voice of the Customer Research
Product Health Metrics
Operational Efficiency
Cross-Functional Leadership
People Management
Team Development
Pricing Strategy
Revenue Analysis
Financial Modeling
Executive Decision Support
Market Analysis
Competitive Research
Organizational Alignment
Timeline
Independent Product Consultant
Self-employeed
01.2026 - CurrentRead More
Product Operations Director
Wolters Kluwer
01.2019 - 10.2024Read More
Senior Product Manager
Wolters Kluwer
01.2017 - 12.2018Read More
Product Analyst
Wolters Kluwer
09.2009 - 12.2016Read More
Baylor University
Bachelor of Arts
Read More