Andrea Carrillo
Elgin,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Union National Bank
Elgin, IL
06.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with accounts and service transactions.
- Issued and redeemed money orders, cashier checks, and traveler's checks.
- Adhered to financial services security and audit procedures.
- Verified customers' identification to ensure compliance with laws and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
Office Manager
Green-Gen
Elgin, IL
08.2021 - 06.2023
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Adapted marketing strategy to fit consumer preferences and expectations.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Operations Support Specialist
Sears Holdings Corporation
Hoffman Estates, IL
08.2018 - 06.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Shared information and resources to support problem-solving strategy.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Skills
- Inbound and Outbound Calling
- Call Management
- Paperwork Processing
- Client Relations
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Union National Bank
06.2023 - Current
Office Manager
Green-Gen
08.2021 - 06.2023
Operations Support Specialist
Sears Holdings Corporation
08.2018 - 06.2020
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