Summary
Overview
Work History
Education
Skills
Talents
Timeline
Generic

Andrea Carter

Blue Ridge,TX

Summary

Proven Customer Service Specialist, adept in critical thinking and data entry, significantly enhanced customer loyalty at Junkperation by resolving complaints with empathy. Excelled in relationship building and Microsoft Excel, boosting repeat business through superior service and efficient problem resolution. Skilled in transforming customer challenges into positive outcomes, demonstrating exceptional customer relations and computer proficiency.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Administrative/Reception role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Rep

Junkperation
01.2024 - 08.2024


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service

Tropical Smoothie Cafe
08.2021 - 09.2021


  • Delivered world-class customer service to internal
  • Grew repeat client base through effective marketing and customer service.

Education

High School Diploma -

Blue Ridge High School
Blue Ridge, TX
05-2024

No Degree -

University of Oklahoma
Norman, OK
05-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Product knowledge
  • Order processing

Talents

I am a hard worker, a fast learner, and people oriented, but also a very positive person. I work well with others, and enjoys learning new things. I also desire to thrive in my work enviroment, and building relationships with my team but also with my customers. 

Timeline

Customer Service Rep

Junkperation
01.2024 - 08.2024

Customer Service

Tropical Smoothie Cafe
08.2021 - 09.2021

High School Diploma -

Blue Ridge High School

No Degree -

University of Oklahoma
Andrea Carter