ANDREA CASAREZ

• As a sales assistant I had several responsibilities but first and for most customer service was the most detrimental of them all
• Customer service consisted of but wasn't limited to answering questions regarding our pools, pricing, placement, scheduling, and other concerns that would arise
• (including complaints)
• Using excel I would work up pricing and prepare contracts for homeowners inquiring about our pools
• Created 3D renderings using the homeowners survey and a program called structure studios
• Placement is very important especially knowing utility easements were present in the yard
• Collected payments and submitted to our main office
• Maintained our pools on site
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Create, maintain, and enter information into databases
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions

Jan 2021- I was promoted to Sales Associate

* I essentially have the same responsibilities as an Assistant but now i write contracts and used DocuSign to execute contracts.

• Assisted Administrative Manager with tasks that includes:
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
• Complete forms in accordance with company procedures
• Schedule dates for window deliveries and prepare delivery tickets for next day
• Sent PO's and scanned in paid deliveries and invoices
• Filed away these once completed

• Customer service- Greet customer and help how ever I can
• Working register and taking payment
• Sales
• Merchandizing
• Stocking shelves and taking inventory