Andrea Caseiro
Tampa,FL
Summary
Adept at enhancing customer experiences and fostering loyalty, I excelled at Value Lodge by implementing solutions that significantly increased repeat bookings. My bilingual proficiency and exceptional communication skills, coupled with a proven problem-solving aptitude, ensured high client satisfaction and retention rates across diverse roles.
Overview
9
9
years of professional experience
Work History
Bilingual Front Desk Guest Liaison
Value Lodge
10.2021 - 04.2023
- Improved customer loyalty with exceptional service, leading to an increase in repeat bookings
- Increased positive online reviews by soliciting feedback from satisfied guests after their stay.
- Assisted guests with check-in and check-out procedures, expediting the process for optimal efficiency.
- Managed reservations system proficiently, preventing overbooking or reservation conflicts.
- Streamlined communication between guests and hotel staff, ensuring timely responses to requests.
- Worked closely with housekeeping staff to address any cleanliness concerns raised by guests quickly and efficiently.
- Managed guest complaints professionally, implementing solutions that exceeded expectations
Bilingual Account Manager
Eye Care Labs
01.2019 - 07.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Developed customized account plans for clients to help them achieve their business goals.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Bilingual Customer Service Representative
United Control
08.2014 - 11.2019
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
St.Dominic
Skills
- Team player mentality
- Exceptional communication
- Customer Service
- Guest Relations
- Complaint Handling
- Problem-solving aptitude
Timeline
Bilingual Front Desk Guest Liaison
Value Lodge
10.2021 - 04.2023
Bilingual Account Manager
Eye Care Labs
01.2019 - 07.2021
Bilingual Customer Service Representative
United Control
08.2014 - 11.2019
St.Dominic