Andrea Castillo
Saint Cloud,FL
Summary
Reliable and enthusiastic person, willing to learn and listen about the job. Skilled in having a good communication, team worker, problem resolution and positive attitude. Known for remaining poised and calm in busy environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
year of professional experience
Work History
Front Desk
UCF Lake Nona Hospital
Orlando, FL
02.2023 - 06.2024
- A Medical Front Desk Clerk is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team
- Greeting patients: Welcoming patients and their loved ones in person and on the phone
- Managing patient records: Ensuring patient information is up to date, and retrieving treatment information
- Answering questions: Answering questions and issues, and referring them when appropriate
- Administrative tasks: Maintaining the reception area, filing medical records, and transcribing doctor's notes
- Providing support: Assisting patients with forms, and notifying providers when patients arrive
PBX Telecom Operator
UCF Lake Nona Hospital
- The PBX Operator receives incoming hospital calls and directs them as appropriate
- This position also provides clerical support to other Departments, as directed
- Answering calls: Answering all incoming calls and in-house calls, including local and long-distance calls
- Routing calls: Directing calls to the appropriate departments or locations
- Paging: Using overhead paging systems to inform and direct people, such as medical codes, weather alerts, security responses and other emergencies
- Conference calls: Opening and closing conference room lines
- Clerical duties: Maintaining a log of events, updating the telephone directory, and completing work orders
- Support: Providing support to personnel and answering routine inquiries from the public
- Communication: Communicating with supervisors about workplace safety issues and answering questions from callers according to hospital policy
Education
Graphic Design
Ana G Mendez University Online
01.2025
Diploma -
Freedom High School
Skills
- Responsible
- Punctual
- Bilingual
- Analytic
- Good presence
- Positive Attitude and Energetic
- Good communication
- Photographic memory
- Courteous and Professional
- Listening Skills
- Verbal and Written Communication
- Microsoft Office
- Attention to Detail
- Team Collaboration
- Customer Service
- Medical terminology
- Inventory oversight
- Front desk operations
- Telephone etiquette
- HIPAA compliance
- HIPAA guidelines
- Telecom systems
- Diagnosing issues
- Educating customers
- Safety awareness
- Search directories
- Greeting customers
- Call monitoring
- Excellent verbal communication skills
- Call transferring
- Empathy and patience
- Paging systems
- Strong memory
- Strong telephone etiquette
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Front Desk
UCF Lake Nona Hospital
02.2023 - 06.2024
PBX Telecom Operator
UCF Lake Nona Hospital
Graphic Design
Ana G Mendez University Online
Diploma -
Freedom High School
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