Andrea Castro
Las Vegas,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Charlies Philly Cheesesteaks & Wings
09.2023 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Supervisor
Qdoba
07.2023 - 09.2023
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
Starbucks, Barista
09.2020 - 06.2023
- Educated staff on organizational mission and goals to help employees achieve success.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Frequently inspected production area to verify proper equipment operation.
Cashier
Smart And Final
08.2016 - 09.2020
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Alisal High School
Salinas, CA05.2016
Skills
- Interpersonal Relations
- Staff Training
- Training and Development
- Performance Tracking and Evaluation
- Employee performance evaluation
- Customer Service
- Onboarding and Orientation
- Employee Scheduling
Certification
- Licensed ServSafe - 02/13/2022 - Current
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Charlies Philly Cheesesteaks & Wings
09.2023 - Current
Supervisor
Qdoba
07.2023 - 09.2023
Supervisor
Starbucks, Barista
09.2020 - 06.2023
Cashier
Smart And Final
08.2016 - 09.2020
High School Diploma -
Alisal High School
- Licensed ServSafe - 02/13/2022 - Current
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