Summary
Overview
Work History
Education
Skills
Accomplishments
2023 Veteran Owned Business of the year for the State of Delaware
Timeline
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ANDREA CASWELL

Camden

Summary

As an accomplished business owner, former military spouse, I bring a wealth of expertise in the sport and am known for my collaborative approach and positive attitude. I specialize in elevating quality, efficiency, and operational standards. A dynamic professional, I am committed to building relationships, fostering partnerships, and strengthening connections within the local community.

Highly efficient in customer service, well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. With excellent verbal and written communication skills, I have a proven track record of exceeding expectations and goals.

Overview

25
25
years of professional experience

Work History

Seasonal Worker

United Postal Service, UPS
11.2024 - 01.2025
  • Delivered packages to customers on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Followed all relevant traffic laws and safety regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed proper safety procedures and protocols while loading, unloading, and operating vehicles.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Owner

Fly High Cheer and Tumble, LLC
10.2018 - 06.2024
  • My career has been marked by a strategic approach to business development and well-planned growth initiatives, which have given me a competitive edge.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw daily operations, including scheduling and employee management.
  • Managed administrative responsibilities, including records management, legal compliance, and tax submissions.
  • Facilitated communication among team members, customers, and vendors to resolve conflicts.
  • Set clear expectations and objectives for team members, fostering a collaborative environment to achieve goals.
  • Cultivated beneficial partnerships through both remote and in-person networking.
  • My active engagement in local community events is a testament to my commitment to strengthening community ties and fostering a sense of belonging.

National Coach - Head Cheer Coach

Team Italy
07.2016 - 05.2018
  • Identified potential team recruits by coordinating team tryouts.
  • Created and implemented innovative strategies to engage clients in the coaching journey.
  • Created and implemented innovative strategies to engage clients in the coaching journey, habits, and proper nutrition.
  • Created and implemented innovative strategies to engage clients in the coaching journey.
  • Mentored athletes on sportsmanship, leadership, and personal growth on and off the field.
  • Facilitated communication between team members by creating schedules or group chats to keep everyone informed of upcoming events or changes.

Assistant Cheer Coach

DoDEA NSA Naples
08.2016 - 01.2018
  • Trained and supervised the performance of the cheerleaders during training.
  • Analyzed and developed new routines to be performed by the cheerleaders.
  • Maintain knowledge of the athlete's academic performance throughout the school year.

Assistant Director

Game Time Cheer and Tumble
01.2010 - 05.2012
  • Work with youth to develop tumbling and cheer technique.
  • Head Coach of three teams to compete in state and national level competitions.
  • As the Assistant Director, oversee all accounting and office manager responsibilities.
  • Coordinated tumbling and team schedules to gym schedule.
  • Credentialed up to level four in Cheer and Tumble.
  • AACCA certified and USASF Safety judge certified.

Customer Service Representative

Northwest Airlines
03.2003 - 09.2003
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and backed up other customer service managers.

Lead Flight Attendant

JetBlue Airlines
09.1999 - 09.2001
  • Ensured the safety and comfort of customers on board aircraft. Conflict resolution tactics and safety procedures to keep abreast of all new requirements and
  • Dealt with disruptive passengers according to federal and company requirements.
  • Ensured the safety and comfort of customers on board aircraft. Conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Facilitated communication between the flight deck and cabin crew before and during flights to promote smooth operations.

Education

Honor Roll Diploma -

Hilton High School
Rochester, New York
06.1998

Certificate - Sports Management and Training

Monroe Community College
Rochester, New York

Skills

  • Collaboration
  • Strong work ethic
  • Quick learner
  • Field work
  • Safe equipment use
  • Equipment management
  • Team collaboration
  • Dependable and hardworking
  • Field operations
  • Emergency procedures
  • Seasonal planning
  • Heavy lifting
  • Machinery operation

Accomplishments

  • Led a team of 22 staff members and worked with over 200 athletes to develop Delaware's Veteran-Owned Business of the Year 2023.

2023 Veteran Owned Business of the year for the State of Delaware

To be honored as the Veteran-Owned Business of the Year, a business must typically satisfy specific criteria concerning veteran ownership, management, and contributions to the veteran community. These criteria generally stipulate that the business is at least 51% owned and controlled by one or more veterans, demonstrates active management and operational oversight by a veteran, and exhibits a commitment to supporting both fellow veteran-owned businesses and the broader veteran community.

Timeline

Seasonal Worker

United Postal Service, UPS
11.2024 - 01.2025

Owner

Fly High Cheer and Tumble, LLC
10.2018 - 06.2024

Assistant Cheer Coach

DoDEA NSA Naples
08.2016 - 01.2018

National Coach - Head Cheer Coach

Team Italy
07.2016 - 05.2018

Assistant Director

Game Time Cheer and Tumble
01.2010 - 05.2012

Customer Service Representative

Northwest Airlines
03.2003 - 09.2003

Lead Flight Attendant

JetBlue Airlines
09.1999 - 09.2001

Honor Roll Diploma -

Hilton High School

Certificate - Sports Management and Training

Monroe Community College

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