Andrea Cavanagh
Highland Falls
Summary
Possess an unwavering commitment of customer service, with the ability to build productive relationships and resolve complex issues. Self-driven individual with strong leadership and interpersonal skills and coordination abilities with a dynamic and fast-paced team environment. Excellent ability to read, understand, and speak English in communicating with the public and team members.
Overview
35
35
years of professional experience
Work History
Custodial Worker
Dpw government
Westpoint
01.2024 - Current
- Maintained cleanliness and sanitation in public facilities and government buildings.
- Operated cleaning equipment including floor scrubbers ,puff and wax floors and vacuum cleaners also shampoo rugs
- Managed waste disposal and recycling efforts for community spaces.
Bartender/Supervisor
Park Restaurant
Highland Falls
05.1998 - 04.2023
- Supervised staff of 20 employees providing flexibility within the schedule.
- Required to have advanced knowledge of health department regulations and communicated that down to staff.
- Responsible for customer inquiries about menu choices and provided recommendations based on what their preference was.
- Made recommendations on venue setup for parties and events.
- Was primary custodian for all incoming mail to restaurant and ensured that it was distributed to the proper individuals when necessary to include payroll, restaurant supply invoices from distributers and all official certified mail from NYS IRS.
- Was also primary signatory for all packages from FedEx, UPS and US Postal Service.
- Handled customer complaints when needed so that the customer would not leave upset by poor service.
- Trustworthy and has ability to collaborate at work with others.
- Performed quality assurance inspections on daily deposits, monitoring of all transactions and maintaining cash control.
- Responsible for receiving, sorting, tagging, and stocking unpacked culinary items.
- Proficient in Word and Excel when communicating with vendors, scheduling, and developing the daily menu.
Server
Park Restaurant
Highland Falls
05.1992 - 05.1998
- Communicate with other coworkers when serving customers.
- Provided service to patrons with a positive attitude and the ability to adjust to changes in the restaurant environment.
- Responsible for organizing, setting up and prep work of restaurant for opening restaurant daily.
- Responsible for receiving cash or credit card payments using Point of Sale System.
- After shift was over was responsible for restocking and setting for next crews shift.
Supervisor
Class Six Store
West Point
10.1990 - 05.1992
- Supervised a staff of 10 employees providing flexibility within the schedule.
- Provided customer service support to staff on performing daily duties of the facility.
- Received unpackaged items from distributers, verified invoices against bill of landing to ensure that proper items were delivered.
- Authorized to sign paper invoices from FedEx, UPS, and other delivery companies.
- Required to lift manually up to 50lbs.
- Trained to use pallet jacks and lift carts.
- Break down delivered supplies and perform inventory to determine if there were damages to products.
- Performed 100% inventory every month in order to account for current products as well as provide list of what will need to be ordered.
- Report all discrepancies and damages and coordinate with vendors for replacement of products.
- Handled credit card and money transactions ensuring funds were accounted for at the end of every shift.
- Communication with employees to assign duties daily.
- Communicate verbally via telephone with vendors to discuss products, discrepancies, or other matters.
- Maintain cleanliness of facility.
- After every shift secured the building and made sure all doors were locked with a key.
Education
High School -
James I O’Neil High School
Fort Montgomery, NYReferences
- Melissa Merry 8455494812
- Amy Belladone 9144759586
- Damien Rigmaiden, (845)596-2562
Professional Highlights
- Possess an unwavering commitment of customer service, with the ability to build productive relationships and resolve complex issues.
- Self-driven individual with strong leadership and interpersonal skills and coordination abilities with a dynamic and fast-paced team environment.
- Excellent ability to read, understand, and speak English in communicating with the public and team members.
Timeline
Custodial Worker
Dpw government
01.2024 - Current
Bartender/Supervisor
Park Restaurant
05.1998 - 04.2023
Server
Park Restaurant
05.1992 - 05.1998
Supervisor
Class Six Store
10.1990 - 05.1992
High School -
James I O’Neil High School
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