ANDREA CEDILLO
Knoxville,TN
Summary
Dynamic and performance-focused Property Manager with solid experience managing daily property operations including finance and budgeting, asset management and maintenance, marketing and leasing, developing tenant relationships, staff supervision, training and development, and ensuring compliance with all applicable policies and regulations. Talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases. Proven ability to save costs and grow revenue through analytical thinking and financial management. Able to lead, train, and retain top-performing employees. Expert in incorporating innovative community management techniques, systems, and processes to enhance business practices, increase productivity, and boost community appearance.
Overview
21
21
years of professional experience
Work History
Community Consultant
AVALONBAY COMMUNITIES
01.2021 - 07.2025
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
- Conducted regular property inspections to identify potential maintenance issues and address concerns before they escalated into costly problems.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Communicated effectively with owners, residents, and on-site associates.
Property Manager
SUMMERGATE INVESTMENTS LLC
01.2015 - 01.2019
- Oversaw daily property operations management to include supervising & training 5 employees, managing rent collection and accounts receivable, controlling budgets, administering resident retention program. Handled resident concerns and repairs, drove marketing efforts, and enforced company policies and community rules with consistency and fairness.
- Highlights:
- Increased physical occupancy from 60% to 100%, while maintaining stable occupancy & meeting budgeted financial goals by expertly developing resident acquisition and retention plans and monitoring move-ins and move-outs.
- Grew billing efficiency and met monthly revenue targets to achieve financial objectives by meticulously monitoring rental collections and occupancy rates, maintaining monthly delinquency below $500.
- Enhanced business financial performance by frugally coordinating the development of the annual operating budget to include annual budget forecasting, analysis, and preparation.
- Boosted penetration of customer base & grew brand awareness through creatively developing marketing strategies to increase traffic, as well as posting ads and planning and participating in open houses.
- Delivered excellent customer service through building strong resident relations, as well as responding to resident complaints, concerns, and requests, while monitoring community appearance and overseeing repair needs.
- Orchestrated several property capital improvement projects that boosted community appearance, including spearheading a $2M property renovation and overseeing the conversion of 100 swamp coolers to HVAC units. Managed contracts with third party vendors, such as landscaping, pest control, and maintenance.
- Enabled sustainable workplace capabilities through expertly supervising and training on-site staff to drive top performance, while coaching team members specific to department and role.
Cashier
SHELL GAS STATION
01.2012 - 01.2014
- Courteously greeted customers and quickly and efficiently processed transactions within busy, fast-paced environment, consistently ensuring excellent customer service and product sales.
- Highlights:
- Drove successful sales operations by receiving payment from customers by cash, check, credit cards, vouchers, or automatic debits, as well as issuing receipts, refunds, credits, or change due to customers.
- Achieved and maintained a friendly and cordial relationship with the customers by greeting customers, directing customers to the location of products, providing product information, and resolving their complaints.
- Eliminated undetected errors & minimized policy non-compliance for transactions by computing & recording totals of transactions, and calculating total payments received during a time period, and reconcile with total sales.
- Facilitated loss reductions by accurately counting money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Leasing Consultant & Temporary Community Manager
CAREER STRATEGIES
01.2011 - 01.2012
- Showed and leased apartments to qualified prospective residents with full knowledge of lease terms, specifications and all community policies. Responded to internet leads, answered prospect calls, scheduled appointments, conducted property tours, and promoted attractive community features. Oversaw community management initiatives.
- Highlights:
- Drove optimal occupancy levels by showing properties leveraging thorough product knowledge of the property, processing application materials for prospective tenants, and updating all lease-related paperwork with tenant info.
- Enabled a seamless move-in process for residents by preparing and submitting application materials for approval, collecting application fees, deposits, and rent, and inspecting units for move-ins to ensure units were ready.
- Delivered new resident gifts and move-in packets, prepared service requests, and assisted with planning and hosting of resident functions to include coordinating refreshments.
- Maintained prospect traffic and leasing data, and assisted with other computer data entry as necessary. Followed up with prospects after viewing homes or submitting applications.
- Boosted property traffic by establishing sales and marketing strategies, maintaining closing ratios and working to achieve and exceed budgeted occupancy percentages.
Property/Community Manager
ALLIANCE RESIDENTIAL
01.2005 - 01.2009
- Executed all phases of on-site operations including showing prospective tenants to apartments and explaining occupancy terms, renting available units, collecting security deposits as required and completing rental applications and lease forms.
- Highlights:
- Strengthened company's business through efficiently managing, training and developing employees as well as developing and implementing policies and procedures for team members for the community.
- Raised occupancy levels by deftly marketing and renting various rental units, while also resolving tenant complaints and maintaining excellent tenant relations for quality customer service.
- Established trust and consistency within the community by creating and maintaining successful resident retention programs and managing capital improvement projects, renovations, maintenance, and repairs.
Education
Diploma - undefined
PARK WEST HIGH SCHOOL
Pomona, CASkills
- Property & Community Mgmt
- Maintenance & Repairs
- Contract & Lease Negotiations
- Account & Record Keeping
- Property Financials Management
- Business Development / ROI
- Team Leadership & Training
- Market Research/Analysis
- Apartment Management
- Vendor Mgmt
- Process/Standards Improvements
- MS Word
- PowerPoint & Excel
- Yardi , Salesforce , MRI,
- AppFolio
- Sure Deposit
Timeline
Community Consultant
AVALONBAY COMMUNITIES
01.2021 - 07.2025
Property Manager
SUMMERGATE INVESTMENTS LLC
01.2015 - 01.2019
Cashier
SHELL GAS STATION
01.2012 - 01.2014
Leasing Consultant & Temporary Community Manager
CAREER STRATEGIES
01.2011 - 01.2012
Property/Community Manager
ALLIANCE RESIDENTIAL
01.2005 - 01.2009
Diploma - undefined
PARK WEST HIGH SCHOOL
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