Andrea Centeno

• Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
• Assisted victims of crimes by providing resources for support services and ensuring their safety throughout the investigation process.
• Delivered exceptional service when interacting with citizens from diverse backgrounds fostering positive relationships between the sheriff''s office and community members.
• Handled various types of calls including domestic disputes, property crimes, disturbances involving weapons or narcotics.
• Ensured accurate documentation of crime reports, witness statements, and evidence collected at scenes for successful case resolutions.
• Supported traffic control efforts by enforcing traffic laws, issuing citations when necessary, and investigating accidents thoroughly.

• Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
• Completed comprehensive training programs in firearms proficiency, defensive tactics, legal procedures, and physical fitness standards.
• Followed protocols and procedures to perform tasks quickly and minimize mistakes.
• Conducted physical training to keep fit and perform job duties productively.

• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Removed unauthorized persons from facility grounds.
• Managed and trained a team of 10 security personnel for optimal performance in maintaining site safety.
• Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
• Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
• Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
• Developed comprehensive emergency response plans for various scenarios, ensuring preparedness in the event of an incident.
• Performed security investigations and reported findings to client management.
• Developed and implemented security policies, procedures and systems to protect personnel, property and data.

Identified, developed, implemented and maintained security protocols for organization.

• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Kept team compliant with security protocols and appearance standards.
• Submitted documentation for weekly payroll, managed schedules and enforced policies.
• Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
• Supervised operations of approximately 75-100 staff members and kept employees compliant with company policies and procedures.

• Investigated incidents and wrote reports.
• Oversaw team of more than 50 security officers and managed scheduling and performance evaluations.
• Monitored property and investigated areas of suspicion.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
• Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.

• Managed multiple tasks and met time-sensitive deadlines
• Answered central telephone system and directed calls accordingly to various office managers and staff
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
• Delivered friendly assistance with new hires throughout interviewing and hiring process
• Organized new employee orientation schedules for all new hires
• Verified accuracy of business records by consistently updating customer information.

• Manage weekly shipment and inventory related processes
• Meet or exceed goals related to total store sales, inventory, and operational excellence
• Forecast and adjust payroll to maximize productivity and complete task workload on time, and within payroll budget
• Review and interpret financial and operational reporting regularly, including store visit and audit results
• Identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow business
• Train, coach, and develop a team of more than 10 associates using company programs, tools, and resources
• Create an environment that inspires and encourages growth and engagement of associates
• Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment expectations
• Promote a culture of operational excellence by leading by example, sharing best practices, establishing priorities, and providing support.

• Kept register accurate through correct billing, payment processing and cash management practices
• Worked with POS system to place orders, manage bills and handle complimentary items
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria
• Educated employees on new merchandise during seasonal workshops
• Updated pricing and signage to complete product displays and educate customers.

• Worked at a rapid pace to meet tight deadlines
• Assembled product containers and crates
• Packed containers and re-packed damaged containers
• Worked conveyor line and discharge station
• Palletized product and wrapped it in order to secure it for shipping
• Monitored machines to automatically measure, organize or inspect products, halting conveyors to make equipment calibrations as necessary.