Andrea Chance
Kansas City,MO
Summary
Experienced manager in the restaurant industry with over a decade of experience. Now seeking a management/ customer service position. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
11
11
years of professional experience
Work History
Sales Lead
Sunrise Dispensary
10.2023 - 04.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Bartender
Boulevard Grill
09.2018 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Front of House Manager
GastroPit
06.2017 - 08.2018
- Manage inventory of beverages
- Bartend, take orders, prepare food for current delivery service.
- Resolved guests complaints while maintaining positive customer environment.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Bartender
TREZO MARE
11.2016 - 05.2017
- Quickly memorized dinner and lunch menu, as well as full bar menu and specialty drinks
- Made suggestions for implementing seasonal cocktails which began in January 2017
- Improved efficiency and systems to ensure sanity compliance.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bar Manager
LYDIA’S KANSAS CITY
11.2012 - 11.2016
- Utilized expansive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and support waitstaff covering 40 tables
- Maintain appropriate inventory to avoid overage or depleted stock
- Make recommendations for seasonal drink changes and estimate product demand for restaurant manager
- Prepare orders for multiple vendors’ delivery schedules
- Mix, pour and serve drinks for bar clientele as well as restaurant waitstaff
- Serve meal options and answer customer questions about the drink and food menus
- Lead of two shift bartenders for 30 capacity bar and 300 capacity restaurant
- Engaged with bar customers and provided outstanding service to increase customer loyalty.
Education
high school diploma -
oak park high school
kansas city, moSkills
- Skilled at individual sales with strong ability in interpersonal relationship building
- Customer service orientation with a focus on attention to details
- Inventory management and strong organization skills
- Computer skills, efficient in in Microsoft office, Excel, and Outlook
- Account Management
- Performance Management
- Business Development
- Goal-Oriented
- Customer care
- Relationship Building
Timeline
Sales Lead
Sunrise Dispensary
10.2023 - 04.2024
Bartender
Boulevard Grill
09.2018 - 10.2022
Front of House Manager
GastroPit
06.2017 - 08.2018
Bartender
TREZO MARE
11.2016 - 05.2017
Bar Manager
LYDIA’S KANSAS CITY
11.2012 - 11.2016
high school diploma -
oak park high school