Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Andrea Chaparro Almanza

Aurora,CO

Summary

I’m an energetic and dedicated social professional with superb analytical, problem-solving, and decision-making abilities. I have a strong background experience in customer service and account management. On a day-to-day basis I work on scheduling meetings and leading them, note taking, and executing tasks.

Overview

11
11
years of professional experience

Work History

Account Manager

HEARTLAND PHARMACY
11.2023 - Current
  • Full time - 40 Hours Weekly
  • Quarterly partnership business reviews, either in-person or through Zoom.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Problem-solving issues and concerns while always maintaining great customer service.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Assistant Director of External Develpment

HEARTLAND PHARMACY
02.2023 - 11.2023
  • Full time - 40 Hours Weekly
  • Promotion from Regional Account Director to the Assistant Director of External Development
  • My role is to work closely with current and new customers and build a partnership and relationship
  • I problem solve and care for the residents
  • I also manage all the accounts to make sure that Heartland is providing great customer service.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Regional Account Director

HEARTLAND PHARMACY
04.2021 - 02.2023
  • Full time - 40 Hours Weekly
  • Promotion from pharmacy technician to Regional Accounts Director.
  • Managed Mountain region with more than 60 accounts across area.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Built relationships with customers and community to establish long-term business growth.

Pharmacy Technician

HEARTLAND PHARMACY
05.2018 - 04.2021
  • Full time - 40 Hours Weekly
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered and processed patients prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Set up and modified patient profiles to include current medications and insurance details.

Pharmacy Technician

Walmart
06.2016 - 04.2018
  • Full time - 40 Hours Weekly
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Entered and processed patients prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Money Center Associate

Walmart
01.2016 - 06.2016
  • Full time - 40 Hours Weekly
  • Performed various money center services to customers.
  • Loaded customer credit cards and signed up new customers for card programs.
  • Answered department phone calls.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Sorted and counted coin and currency to make change for associates.
  • Communicated guest and employee requests to management for issue resolution.

Cashier

Walmart
03.2015 - 01.2016
  • Full time - 40 Hours Weekly
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Associate and Cashier

Gillette College Bookstore
08.2014 - 11.2014
  • Part-time - Temporary
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Barista and Shiftlead

City Brew Coffee
03.2014 - 08.2014
  • Part-Time - 20 hours weekly
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Controlled line and crowd with quick, efficient service.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Sales Associate

rue21
06.2013 - 03.2014
  • Part-time - 20 hours weekly
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Certified Pharmacy Technician in Pharmacy Technician -

Walmart Pharmacy
Gillette, WY
02.2018

Certified Nursing Assistant in CNA -

Campbell County Memorial Hospital
Gillette, WY
03.2016

High School -

Precision High School
Phoenix, AZ
12.2012

Skills

  • Account Management (5 years)
  • CRM Systems (3 years)
  • Customer Service (10 years)
  • Typing (5 years)
  • Billing (5 years)
  • Insurance Verification (5 years)
  • Money Handling (5 years)
  • Data Entry (5 years)
  • Pharmacy (7 years)
  • Pharmacy Technician Experience (4 years)
  • Relationship Building and Management (5 years)
  • Documentation and Reporting (10 years)

Additional Information

  • Authorized to work in the US for any employer
  • Bilingual: English and Spanish
  • HIPPA and Healthcare knowledge


Certifications and Licenses

  • National Pharmacy Technician Certification (PTCB)

Timeline

Account Manager

HEARTLAND PHARMACY
11.2023 - Current

Assistant Director of External Develpment

HEARTLAND PHARMACY
02.2023 - 11.2023

Regional Account Director

HEARTLAND PHARMACY
04.2021 - 02.2023

Pharmacy Technician

HEARTLAND PHARMACY
05.2018 - 04.2021

Pharmacy Technician

Walmart
06.2016 - 04.2018

Money Center Associate

Walmart
01.2016 - 06.2016

Cashier

Walmart
03.2015 - 01.2016

Sales Associate and Cashier

Gillette College Bookstore
08.2014 - 11.2014

Barista and Shiftlead

City Brew Coffee
03.2014 - 08.2014

Sales Associate

rue21
06.2013 - 03.2014

Certified Pharmacy Technician in Pharmacy Technician -

Walmart Pharmacy

Certified Nursing Assistant in CNA -

Campbell County Memorial Hospital

High School -

Precision High School

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Andrea Chaparro Almanza