Andrea Character - Billing Coordinator - Ventra Health

Summary

Experienced Billing Coordinator successful at spotting and resolving system issues to maintain smooth business operations. Enthusiastic about promoting lean process improvements. Goal-driven Billing Coordinator with proven skill in audit supporting, invoicing and payment processing. Focused on compliance with HIPAA and other regulations that affect business operations. Multi-talented Billing Coordinator offering 14 years of healthcare experience. Familiar with confidentiality requirements, patient care standards and insurance claims processes. Flexible, reliable and goal-focused.

Overview

18

years of professional experience

Work History

Billing Coordinator

Ventra Health

08.2007 - Current

Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Submitted appeals on behalf of patients for denied claims.
Processed and sent invoices, adjustments and credit memos to patients and insurance companies.
Investigated and resolved issues to maintain billing accuracy.
Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Calculated discounts, percentage allocations and credits.
Liaised with patients, insurance companies and billing personnel to create and post bills, obtain payments and update system.
Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
Processed patient payments and set up payment plans.
Audited patient's anesthesia records for errors to submit to the coding dept.
Worked with the Anesthesiologists and CRNA's to initiate corrections.
Reconciled the patient surgery schedule with the actual charts to maintain accuracy.
Submitted any amended records to the facilities medical records department to maintain accuracy.
Maintain a positive relationship with all Anesthesiologists and CRNA's at my assigned facilities.
Traveled and worked onsite to provide accuracy and accountability.
Scanning all documents into the medical software to initiate the next phase for billing.
Data entry
Responding to and attaching any additional information needed by the coding dept.

Education

High School Diploma -

Jefferson High School

Tampa, FL

06.1995

Accounting Operations Certificate -

Radford Locklin Tech

Milton, FL

03.1998

Skills

Willingness to learn new things
Fast paced learner
File management
Document analysis
Payments experience
Billing dispute resolution
Accounts receivable expertise
Medical billing and collections

10 key by touch
Type 45-50 wpm
Excel, Word, and Outlook knowledge
Patient Keeper proficient (Medical Records/Operative Reports)
Meditech proficient (Scheduling software)
Medsuite (current software I use for work)
Medaxion (Medical software)

Timeline