Andrea Chavez Rodriguez
San Diego,CA
Summary
Dynamic professional with a proven track record at Family Health Centers of San Diego, enhancing patient satisfaction and streamlining check-in processes. Expert in HIPAA compliance and customer service, I excel in high-pressure environments, ensuring efficient operations. Skilled in communication and medical terminology, I significantly contribute to team success and patient care excellence.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Family Health Centers of San Diego
03.2023 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Receptionist Administrator
Santa Fe Spices DBA Out of Mexico
01.2021 - 03.2022
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Sales Associate
Macys Inc.
09.2017 - 02.2021
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Clairemont High School
San Diego, CA06-2017
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Scheduling appointments
- Money Handling
- Appointment Scheduling
- Multi-line phone operation
- Phone and Email Etiquette
- Customer Service
- Coaching and Mentoring
- Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Family Health Centers of San Diego
03.2023 - Current
Receptionist Administrator
Santa Fe Spices DBA Out of Mexico
01.2021 - 03.2022
Sales Associate
Macys Inc.
09.2017 - 02.2021
High School Diploma -
Clairemont High School
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