Andrea Nayeli Chavez Turcios
GERMANTOWN,MD
Summary
Dynamic and results-driven professional with extensive experience in sales consulting, district management, inventory oversight, and restaurant operations. Proven track record of driving revenue growth and enhancing operational efficiency across multiple locations. Adept at building strong client relationships, analyzing market trends, and implementing strategic initiatives that boost profitability.
As a certified sales consultant, I excel in identifying client needs and delivering tailored solutions that maximize satisfaction and retention. In my role as a district manager, I oversee multiple teams, ensuring adherence to company standards while fostering a culture of excellence and collaboration. My experience in inventory management enables me to optimize stock levels, reduce costs, and improve supply chain processes etc.
With a strong background in restaurant management, I prioritize exceptional customer service and employee development, leading to improved team performance and guest experiences. Committed to continuous improvement, I leverage data driven insights to inform decision making and enhance operational effectiveness. Passionate about driving success through innovative strategies and effective leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Sales Consultant
Darcars Toyota 355 Rockville
Rockville, MD
06.2023 - Current
- Developed and implemented customer service policies and procedures to ensure a high level of customer satisfaction.
- Created and maintained an effective sales tracking system to monitor progress and performance of sales goals.
- Provided in-depth product knowledge training for staff members to ensure accurate information was provided to customers.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Prepared financial documents such as budgets, forecasts and reports.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Negotiated contracts with customers to secure sales deals.
- Coached new employees on best practices for closing deals quickly and efficiently.
Inventory Manager/District Manager
Smoke Island INC, AND SUN Distribution LLC
MULTI CITIES, DMV
09.2021 - 06.2024
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Utilized warehouse management systems software for tracking products from receipt through shipment.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Monitored inventories on computer to generate accurate reports.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Prepared inventory for shipment by attaching tags and labels.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Organized promotional events in order to drive sales volume in the district's stores.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Mentored team members by demonstrating best practices for sales and customer service.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
Restaurant Manager
IHOP Restaurants LLC
Germantown, MD
01.2019 - 09.2021
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
High School Diploma -
SENECA VALLEY HIGH SCHOOL
Germantown, MD06-2018
Associate of Science - Business Analytics
Montgomery College
Germantown, MDSkills
- Sales analytics
- Advanced Excel, Thrive Inventory, Drive Centric, Microsoft Knowledge
- Sales Development
- Customer Service
- Relationship Building
- Negotiation Skills
- Negotiation Tactics
- Business Development
- Verbal/written communication
- Problem-solving skills
- Staff Training and Development
- Financial Management
- Communication skills
- Strategic Planning
- Leadership
- Supply Chain Management
- Inventory Control
- Analytical Skills
- Attention to Detail
- Relationship Building
- Sales Strategy Development
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Vehicle Sales License
Timeline
Certified Sales Consultant
Darcars Toyota 355 Rockville
06.2023 - Current
Inventory Manager/District Manager
Smoke Island INC, AND SUN Distribution LLC
09.2021 - 06.2024
Restaurant Manager
IHOP Restaurants LLC
01.2019 - 09.2021
- Vehicle Sales License
High School Diploma -
SENECA VALLEY HIGH SCHOOL
Associate of Science - Business Analytics
Montgomery College
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